Hospitality and Office Services Supervisor - $1,500 Sign On Bonus

Company: Williams Lea
Location: Redwood City
Posted on: May 7, 2022

Job Description:

Williams Lea is hiring for a Hospitality and Office Services Supervisor to support our law firm client in their Silicon Valley office to work Monday to Friday 8:00 am to 5:00 pm! This position will require proof of Covid-19 vaccination Pay: $72,800.00 annually plus $1,500 sign on bonus! Benefits: Medical Dental Vision 401k PTO Life Insurance Prescription Drug Plan Flexible Spending Account Domestic Partner Benefits Commuter Benefits Position Summary The Account Supervisor is responsible for providing client service and product delivery to a client account. This position will be expected to maintain an operational overview of the team to ensure that client deadline and expectations are met and maintained. Primary Client Functions Administrative - Supervise the team's day-to-day work assignments, including projects and ad hoc requests: Manage and Coordinate process for incoming jobs via Williams Lea client service request system Prioritize and delegate duties to associates to ensure efficient and accurate completion within requested deadlines Front of House / Reception Services Perform guest services - Greeting/Escorting Answer and direct incoming calls coming into the office(s) within two rings Setting up meetings Reprographics/Mail Perform printing of emails/attachment & scanning of documents Perform basic shipping of by hand and courier packages (FedEx/USPS etc.) via SCLogic software Operational Ensure team provides outstanding service to the client, while building strong customer relationships Measure customer satisfaction and subsequently take appropriate action to expand or improve on it Resolve issues proactively, and escalates appropriate issues to the client for review and resolution Execute required administrative reports, activities, processes related to the people and production both on time and per appropriate standards of operation Respond to customer inquiries or complaints in a timely and professional manner Primary Functions Supervise and support direct report(s) (including timesheet approval, PTO requests) Interact constantly with staff to ensure instructions are understood and followed Maintain customer satisfaction against SLAs and takes any necessary corrective action. Work to develop and maintain service delivery procedures manual Work with Director on staff performance, establishing development goals, priorities, setting business objectives, and providing ongoing performance feedback Address performance issues among team members Recruits, coaches and mentors' direct reports Resolve issues proactively, and escalates appropriate issues to manager, or team for resolution Maximize profitability through the effective utilization of labor and resources Immediately resolve any operational problems or issues Lead the team within the Williams Lea best practice policies. Deliver to client monthly management reports that provide analysis of production (CSR) Job Qualifications College degree and/or professional level experience in complex environment. Have at least 3+ years' experience in administration services (preferred). Adaptable and Flexible with Schedule Daily Managing Client Relationships Effective Time Management Action, Detail and Result Oriented Strong and Articulate Verbal Communication Strong Numerical and Analytically Effective Writing and Proof-Reading Building Employee Morale Leading Productive Teams Strong Conflict Management Change Management Professional and Leader Technical programs: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Security/Visitor Processing Systems Who we are: From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success. Your safety and well-being: As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times. Face masks: To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building. Social distancing: Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Keywords: Williams Lea, Redwood City , Hospitality and Office Services Supervisor - $1,500 Sign On Bonus, Administration, Clerical , Redwood City, California