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Senior Salesforce Admin - FinTech

Company: Stott and May
Location: Redwood City
Posted on: June 14, 2022

Job Description:

We are hiring a Senior Salesforce Admin for one of our clients in the FinTech space. This role will ideally be based out of Redwood City, CA with a hybrid/remote model. 100% remote is possible for the right candidate.
Responsibilities

  • Be the subject matter expert and support contact for the company on all things Salesforce
  • Support all 3rd party integrations and a 360 view of the customer, utilizing Salesforce as the core platform (for example; Dialpad, Zendesk, Outreach.IO, etc.)
  • Experience with managed packages required
  • Implement new functionality including custom objects, page layouts, validations, process builder, dashboard, reports & custom development work
  • Support all existing configuration and continue to refine and improve on system processes
  • Preferred experience using Heroku for syncing data to Salesforce & Salesforce Marketing Cloud
  • Work closely with stakeholders and technical teams to develop technical designs for complex projects using a combination of out of the box features and custom code
  • Experience working in an agile environment utilizing sandbox architecture to manage releases
  • Oversee the design, implementation, and usage of key tools including Salesforce, Zendesk, and more.
  • Partner with development teams on integration of tools and systems
  • Ensure proper use and training of key tools by the sales, partner, and support teams.
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Design and develop integrations between tools and company systems to improve information flow and team productivity
  • Timely and accurate reporting including sales, partner, and customer support performance.
  • Identify and implement process improvements related to the use of the toolsRequired Experience and Education
    • Bachelor's Degree, Salesforce Developer certification and Salesforce Advanced Admin Certification
    • 5+ years of Salesforce Admin experience in a digital environment, preferably in the Financial Tech space
    • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
    • In depth knowledge of Salesforce Platforms, specifically Sales Cloud and Service Cloud. Preferred experience working with the Salesforce Marketing Cloud, Salesforce Shield and Heroku
    • Mastery of the Salesforce Architecture, including but not limited to custom objects, workflows, validation rules, roles, profiles, permission sets & security settings
    • Experience in supporting & developing customer flows from both the Pre to Post sales support
    • Excellent communication skills & ability to translate technical requirements to business stakeholders

Keywords: Stott and May, Redwood City , Senior Salesforce Admin - FinTech, Administration, Clerical , Redwood City, California

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