Director of Product Management

Company: Western Digital
Location: Campbell
Posted on: January 9, 2026

Job Description:

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™ Professional brands. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data. Job Description We are seeking a Director of Product Management to lead our efforts in building deep relationships with key customers and driving the adoption of cutting-edge storage technologies. This role focuses on understanding customer needs, demonstrating the value of storage-enhancing host software, and helping customers realize tangible benefits and return on investments (ROI). This position requires a strong background in enterprise storage, significant experience with cloud environments, and exceptional skills in customer advocacy. You will be part of a customer-focused team of professionals dedicated to delivering impactful solutions and driving customer success. Essential Duties and Responsibilities Build and nurture deep relationships with strategic customers, understanding their needs and motivations. Drive customer adoption of storage-enhancing host software by demonstrating its value, ROI, and impact on their organization Act as the primary advocate for customers, ensuring their feedback and needs are clearly understood and addressed. Develop and execute a product roadmap that addresses customer challenges and delivers profitable, market-leading solutions. Develop and deliver compelling presentations to customer stakeholders, showcasing the benefits of new technologies and approaches. Collaborate with customers to identify opportunities for improving their operations and solving stoage-related challenges. Provide guidance on tradeoffs and strategies, ensuring customers make informed decisions that align with their goals. Lead a team of customer-facing experts, ensuring they are equipped to deliver exceptional service and insights Conduct executive-level meetings with customer leadership, fostering trust and alignment. Serve as a thought leader, representing the company in discussions about storage technology trends and future needs. Qualifications Required Enterprise storage expertise with a strong foundation in either HDD or SSD technologies. If no HDD experience, extensive interaction with enterprise SSDs and cloud environments is required. Cloud experience: Deep understanding of how storage integrates with cloud environments and its role in enterprise systems Proven ability to articulate and quantify the value of software solutions, including ROI and organization benefits. Customer obsession: A relentless focus on undersatnding and addressing customer needs. Strategic situational awareness: Ability to decipher unspoken customer needs, synthesize insights, and uncover opportunities. Excellent presentation and story telling skills, with the ability to simplify complex concepts for diverse audiences. Experience running executive-level meetings and engaging with customer leadership to build trust and influence decisions. Strong collaboration skills, working effectively with customers and internal teams to deliver shared goals. Demonstrated ability to balance technical understanding with a focus on business outcomes. Leadership experience, with a proven track record of leading customer-facing teams to deliver exceptional results. Outstanding organizational skills and the ability to manage time effectively in a dynamic environment. Preferred 10 years of work experience 5 years of team leadership Technical degree in Electrical Engineering, Computer Engineering, or Mechanical Engineering MBA or equivalent experience is an asset Skills A customer first mindset with a passion for solving enterprise storage challenges. Ability to connect technical solutions with business benefits, demonstrating clear ROI to customer stakeholders. Expertise in building trust-based relationships with senior executives and decision makers. Exceptional listening skills and the ability to simplify complex problems into actionable insights. A team-oriented approach, fostering collaboration and mutual success. Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 12/25/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application Compensation & Benefits Details An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You will be eligible to be considered for bonuses under either Western Digital’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Keywords: Western Digital, Redwood City , Director of Product Management, Customer Service & Call Center , Campbell, California