Customer Service Specialist
Company: BCForward
Location: South San Francisco
Posted on: January 14, 2026
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Job Description:
Job Description Job Description BCforward is currently seeking
highly motivated Customer Service Specialist in South San
Francisco, CA 94080 Position Title: Customer Service Specialist I
Location: South San Francisco, CA 94080 Duration: 18 Months
contract and the possibility to be extended the contract. Shift:
Working Model: Hybrid (fully on-site first eight weeks on
assignment, then two days remote, and three on-site - anchor days
Tuesdays through Thursdays) Working Hours: 6 AM to 5 PM (8 hours
within this time period - training, first eight weeks 7:30 AM to 4
PM) Description: Handle complex customer inquiries and escalations
Provide expert support in customer interactions Train and mentor
customer service associates Analyze customer feedback for service
improvements Ensure high levels of customer satisfaction Who You
Are 0–5 years of experience Strong problem-solving skills Excellent
communication abilities Ability to manage customer complaints
efficiently Company Description About BCforward: Founded in 1998 on
the idea that industry leaders needed a professional service, and
workforce management expert, to fuel the development and execution
of core business and technology strategies, BCforward is a
Black-owned firm providing unique solutions supporting value
capture and digital product delivery needs for organizations around
the world. Headquartered in Indianapolis, IN with an Offshore
Development Center in Hyderabad, India, BCforward’s 6,000
consultants support more than 225 clients globally. BCforward
champions the power of human potential to help companies transform,
accelerate, and scale. Guided by our core values of People-Centric,
Optimism, Excellence, Diversity, and Accountability, our
professionals have helped our clients achieve their strategic goals
for more than 25 years. Our strong culture and clear values have
enabled BCforward to become a market leader and best in class
places to work. BCforward is an equal opportunity employer. Company
Description About BCforward:\r\n\r\nFounded in 1998 on the idea
that industry leaders needed a professional service, and workforce
management expert, to fuel the development and execution of core
business and technology strategies, BCforward is a Black-owned firm
providing unique solutions supporting value capture and digital
product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development
Center in Hyderabad, India, BCforward’s 6,000 consultants support
more than 225 clients globally.\r\n\r\nBCforward champions the
power of human potential to help companies transform, accelerate,
and scale. Guided by our core values of People-Centric, Optimism,
Excellence, Diversity, and Accountability, our professionals have
helped our clients achieve their strategic goals for more than 25
years. Our strong culture and clear values have enabled BCforward
to become a market leader and best in class places to
work.\r\n\r\nBCforward is an equal opportunity employer.
Keywords: BCForward, Redwood City , Customer Service Specialist, Customer Service & Call Center , South San Francisco, California
