Network Operations Center - NOC Operations Engineer

Company: Accelere
Location: Redwood City
Posted on: February 19, 2021

Job Description:

The Data Hub Service (DHS) Operations Engineer is the front-line member of the DHS team responsible for customer satisfaction through rigorous system management, monitoring, and event response. As a Founding Member of the operations team, you will work with counterparts in the product development and customer support teams to design and build the operations processes and procedures from the ground up. You will develop a deep understanding of the system design, identify targets for monitoring and automation, and document procedures. You will develop operational metrics with customer satisfaction as the key goal, layering additional metrics and performance indicators to ensure top system performance and customer success.Day/Night/Weekend work with flexible scheduling is required to provide 24x7x365 operational excellence.Primary Job Responsibilities* Develop a deep understanding of the DHS operational system and design* Identify key processes and document procedures for correct and complete execution of processes* Identify key systems and performance metrics, define monitoring parameters* Implement and tune the system monitoring platform* Implement tooling and automation for common tasks and issue resolution* Manage real-time monitoring and triage of customer incident reports and incoming alarms* Detect and respond to customer-impacting events* Provide critical incident response/management focused on customer communications* Drive down mean time to engagement and communication for all incident types* Monitor and manage communications during high impact events via relevant channels* Prioritize, manage and own issues impacting customers from detection to resolution* Provide crisp and timely communication on developing issues to relevant stakeholders* Define and manage change management and configuration tracking procedures and toolsSkills Required* Strong knowledge of--AWS instances, storage, networking, and management capabilities* Deep understanding of Linux operating system, networking, storage, and system management tools* Experience with Python and and various other scripting and shell languages* Very strong trouble shooting and debugging skills* Understanding of cloud security issues and best practices* Strong technical writing and documentation skills* Knowledge of network/system monitoring software* Strong written and verbal communication skills* Ability to work across teams to coordinate issue resolution* Customer-advocate mentality* 5+ years as a member of an operations team for an AWS-hosted applicationAdditional Desirable Knowledge Areas* Experience with Azure features, capabilities, and troubleshooting* Team leadership experience* AWS--Certification such as Certified Cloud Practitioner, SysOps Administrator, Developer, or Architect

Keywords: Accelere, Redwood City , Network Operations Center - NOC Operations Engineer, Engineering , Redwood City, California