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IT Support Engineer

Company: LiveRamp
Location: Redwood City
Posted on: November 23, 2021

Job Description:

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility-and have a good bit of fun along the way. We're always looking for smart, kind, and creative people to grow our team and impact. Mission: LiveRamp makes it safe and easy for businesses to use data effectively. About the position: The IT Support Engineer is responsible for providing excellent and friendly technical support for local and remote users including executives. In addition, you will be assisting in testing, troubleshooting and deploying patch software for all endpoints and servers. What you will do:

  • Provide troubleshooting for laptops, printers, servers, video conferencing, iPad and network issues
  • Clear and concise ticketing
  • Endpoint imaging and deployments
  • Asset inventory management
  • Endpoint security, productivity and collaboration application administration Qualifications:
    • Minimum 5 years experience in IT and 2 years in desktop support
    • Self-motivated, ability to learn quickly, work in a team and communicate effectively
    • Experience with Apple Mac and Microsoft Windows (hardware and software)
    • Experience with Google gSuite, and Microsoft Office
    • Familiarity with SCCM, MS Intune, Jamf, or Workspace One Administration
    • Support and ticketing systems like Jira, ServiceNow, Spoke, etc.
    • Experience with Crowdstrike, Netskope and other security tools a plus
    • Experience with asset management software a plus
    • ISO, ITIL or other certifications a plus
    • People: Work with talented, collaborative, and friendly people who love what they do
    • Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues
    • Work/Life Harmony: Flexible paid time off, options for working from home, and paid parental leave
    • Whole Health Package: Medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and a fitness reimbursement up to $100 per month
    • Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead (U.S. LiveRampers)
    • RampRemote: A comprehensive office equipment and ergonomics program-we help you set up your home office (Home-based LiveRampers)
    • Location: work in the Phoenix/Tempe office This position requires Covid-19 vaccination due to the nature of work (ie - required travel, etc) More about us: LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.-- California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Keywords: LiveRamp, Redwood City , IT Support Engineer, Engineering , Redwood City, California

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