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Director of Professional Services

Company: Open Gov
Location: Redwood City
Posted on: March 28, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Lead project managers with operational excellence that drives predictability
  • Manage P&L for project profitability
  • Teach project managers the necessary skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
  • Ability to ensure proper resource planning- Inspire team to deliver high quality of customer satisfaction
  • Produce key customer references through high quality of delivery
  • Establish command and control of project delivery both internally and externally when projects are escalated by a PM
  • Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders
  • Participate in the sales process as needed to ensure proper scoping and resourcing
  • Support Statement of Work and Change Order creation and approvals as needed----
  • Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward- Travel to customer sites to solidify customer relationships and ensure project remains on track
  • Assistance in enhancing our methodology of project delivery of our growing set of solutions
  • Drive project forecasting for projects with portfolio to ensure we're realizing time to value as quickly as possible --
    • Minimum of 5 years leading delivery teams in a SaaS environment & minimum of 3 years managing P&L---
    • Experience with portfolio forecasting, resource allocation, and capacity planning
    • Strong aptitude to learn domain and products
    • Extra strong analytical thinking, strong system perspective and diligent process analysis skills
    • Strong initiative, innovative thinking skills, and ability to analyze details and translate into "big picture" view
    • Ability to adapt to a rapidly changing product and respond strategically to customer needs
    • ---Technical aptitude and proficiency with Professional Services, CRM tools, and Operations
    • Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a strong plus

Keywords: Open Gov, Redwood City , Director of Professional Services, Executive , Redwood City, California

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