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Senior / Customer Success Manager - Strategic Publishers

Company: PubMatic
Location: Redwood City
Posted on: October 11, 2020

Job Description:

Job Description We are immediately hiring aSENIOR / CUSTOMER SUCCESS MANAGERfor STRATEGIC PUBLISHERS to join our growing team in REDWOOD CITY. Customer Success Managers (CSMs) are the primary owners of PubMatics global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatics product offerings and market forces. In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations while protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results. You would report into the Associate Director of Customer Success, who oversees our broader regional Publisher portfolio in the West. OUR TEAM: From the super analytical and process driven pack to the work hard and play hard characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top tier, its the people that make PubMatic an exceptional place to work. RESPONSIBILITIES: * Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement * Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards programmatic-first * Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatics publishers * Develop an understanding of technical aspects of ad serving and SSP functionality * Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success * Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

Keywords: PubMatic, Redwood City , Senior / Customer Success Manager - Strategic Publishers, Executive , Redwood City, California

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