Clinic Manager (RN or Non-RN Leader) - Outpatient Wound Care

Company: Stanford Health Care
Location: Redwood City
Posted on: February 20, 2021

Job Description:

COVID-19 update:-- Stanford Health Care is still hiring top talent but we also have a commitment to keeping our community safe and to reduce the risk of exposure. We have modified our interviews and other hiring procedures to ensure a safe and convenient process for candidates and employees. To learn more about Stanford Health Care's response to COVID-19, please visit stanfordhealthcare.org-- Clinic Manager (RN or Non-RN Leader) - Outpatient Wound Care Category Other Job Type Full time Job Id 58135 If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.-- Outpatient Wound Care
Clinic Manager (Non-RN) or Patient Care Manager (RN)

The Stanford Advanced Wound Care Center offers a comprehensive, multidisciplinary approach to optimal chronic wound care, with an emphasis on limb preservation for patients at risk for limb loss. The facility, located at Stanford's Redwood City Outpatient Center, includes two hyperbaric chambers for the treatment and management of complex wounds. Led by experts in vascular and plastic surgery, the Center coordinates care with other Stanford specialists in infectious disease, dermatology, orthopaedics, radiology, endocrinology, cardiology, nursing, physical therapy, nutrition and social work.

Clinic Manager (Non-RN)
The Clinic Manager directs, manages, and coordinates the patient care, personnel, administrative, business, technical and nursing operations of one or more outpatient medical clinics in collaboration with the Medical Director and top management overseeing ambulatory care, including, but not limited to, day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities, maintenance, procurement of
supplies and contact services, finance/budget, human resources, and planning and development; plans, develops, implements and evaluates ambulatory health care services, programs and activities; and acts as the clinic leader to ensure the goals and objectives. The Clinic Manager has the responsibility to collaborate with clinic physicians and other health care providers to maintain and improve clinic services. The Clinic Manager is not required to be an RN or other licensed health care provider; however, in those clinics where the Clinic Manager is not an RN, an Assistant Clinic Manager-Clinical (or other representative of nursing management) will manage and evaluate nursing staff with respect to their professional practice within the scope of their licensure.

Essential Functions
Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.

Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.

Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.

Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services.

Manages clinic facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that clinic workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of clinic area, equipment and instruments; identifies clinic operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.

Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented to the clinic; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.

Plans and integrates clinic functions to support the hospital's priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and "grow" the clinic's services. Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.

Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.

Tracks the flow of medical records and patient information through the clinic.

Patient Care Manager (RN)
The Patient Care Manager is a Registered Nurse who provides unit leadership and works in partnership with nursing, the healthcare team, hospital/system leaders to develop a quality practice setting that support professional nursing and quality patient care. The Nurse Manager is accountable for the effective delivery of competent, compassionate, and efficient patient care. Responsibilities include coordination of patient care; supervision of a professional team that includes multiple nursing and other staff as appropriate; administrative and budget management; troubleshooting of problem areas; organizational change management; ensuring compliance with accreditation and regulatory standards; quality assurance/quality improvement; safety and risk management requirements as well as actualization of hospital and unit policies, goals and objectives. Further, improving unit operations, enhancing communication and feedback, customizing education and staff roles, and accepting organizational accountability for services provided to recipients are critical outcomes expected of this role. The Nurse Manager role is critical to hospital operations and minimally accomplishes the following essential duties.

Clinical Practice: Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s); coordinates nursing activities with those of other services or disciplines. Demonstrates clinical competency in assigned specialty area role models nursing practice consistent with the organizational and department mission, vision and values.

Communication: Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes. Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.

Fiscal Accountability: Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity. Performs variance analysis by interpreting financial performance and identifying key drivers. Identifies unit/capital budget needs in collaboration with physician and nursing colleagues. Plans and implements staff scheduling, position controls and attendance control procedures.

Human Resources: Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy. Ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated. Prepares and conducts employee performance appraisals. Approves transfers, promotions and other decisions affecting employee pay and status. Participates in initiating and documenting disciplinary actions and responding to grievances.

Leadership: Assumes twenty-four (24) hour responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities. Plans, organizes and directs short- and long-term departmental activities in accordance with hospital goals and accrediting organization standards. Provides leadership and direction for the staff in the patient care unit(s) while supporting and actualizing the goals of the department, division, service, and hospital. Functions as a resource to staff and interdisciplinary team members and interdepartmentally, consults on nursing care and professional nursing practice.

Performance Improvement: Assumes responsibility for accessing and utilizing appropriate date in order to monitor unit operations. Accountable for achieving patient and staff satisfaction targets for the organization and unit of responsibility. Develops, implements and evaluates process improvement projects/process in order to continually monitor and improve patient care.

Professional Development: Facilitates professional development and clinical growth of nursing staff through implementation and maintenance of unit specific competencies. Promotes and facilitates educational opportunities based on assessment of staff needs.

Quality Management: Supports the quality framework, which includes both clinical and service quality indicators. Creates an environment of patient care that is safe, effective, patient centered, timely, efficient and equitable.QualificationsAny combination of education and experience that would likely provide the required knowledge, skills andabilities as well as possession of any required licenses or certifications is qualifying.Clinic Manager (Non-RN)

• Bachelor's degree in a work-related discipline/field from an accredited college or university
• Mastered in a related field preferred
• Five (5) years of progressively responsible and directly related work experiencePatient Care Manager (RN
  • Bachelor of Science in Nursing (BSN) from an accredited college or university
  • Masters in a related field preferred
  • California Registered Nurse (RN) license
  • Three (3) years of progressively responsible and directly related work experience
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Keywords: Stanford Health Care, Redwood City , Clinic Manager (RN or Non-RN Leader) - Outpatient Wound Care, Executive , Redwood City, California