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Director, Revenue Operations Strategy - CRM/CPQ (US-Remote)

Company: Talend
Location: Redwood City
Posted on: January 8, 2022

Job Description:

Director, Revenue Operations Strategy - CRM/CPQ (US-Remote) Talend, a leader in data integration and data integrity, is changing the way the world makes decisions. Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all. - Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner. We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain -je ne sais quoi -that makes Talend special. Salesforce.com is at the heart of our organization's sales and support process and an integral part of our go-to-market strategy. This CRM Strategy leader will act as Talend's CRM Business Lead and will establish strategy, process and transformation across all stages of the customer journey within Salesforce, CPQ and all connected technologies. As a CRM leader, you will partner closely with Talend's IT team, and Business Transformation organization to build and manage the CRM roadmap on behalf of all the stakeholders and business units who leverage SFDC's technology. Together with IT, you will lead requirement gathering from the Businesses, enhancement and upgrade prioritization, reporting, data integrity, and seamless launches. You will co-own the relationship with SFDC on behalf of Talend's business units (Revenue, Customer Success, Marketing, Product). This role will maximize Salesforce process and mapping end to end. It is important that you can cast a vision for future Salesforce capabilities and tools while managing current ticket prioritization, ensure robust UA testing, and value measurement. You will be a trusted advisor to our customer facing teams, will help to improve business processes, and introduce new technology to improve Salesforce.com operations. - Responsibilities...

  • Make the Opportunity to Close journey simple, fast, automated, and customer focused.
  • Develop, measure and manage the ongoing strategy of CRM/CPQ/ETM end-to-end while observing and defining how to optimize the customer buying process
  • Optimize all sales processes including the CPQ part of the system for optimal quoting, price calculation, order orchestration, provisioning & activation, revenue recognition, invoice generation, taxation, and payment processing.
  • Define best practices for all sales activities including holdovers, deal splits, global accounts with multiple opportunity owners, automation of reporting for commissions, etc.
  • Define and communicate a clear prioritization cadence for system development for all stakeholders, driven by business value add
  • Manage data integrity within SFDC for customer records. This includes managing the global Data Integrity team within the Revenue Operations organization
  • Work closely with cross functional business leads to understand and prioritize needs; define SFDC business requirements and roadmap in coordination with the IT team
  • Manage large projects for the Business units, such as our transformation to Salesforce Lightning
  • Manage the Revenue Operations SFDC Administrator who provides day-to-day hands-on functional support including, testing, training, and documentation to the users
  • Serve as a key subject matter expert on complex and/or critical business issues and processes with particular emphasis on CPQ and supporting processes.
  • Seek out ways to leverage the CPQ application and Salesforce platform to improve processes and productivity and make recommendations to support the rapid scaling of our high-growth organization.
  • Identify best practices for designing Price Rules, Product Rules, Product Hierarchy, Guided Selling, Product Bundling, Discounting, Product Setup and Configuration, Product Options, Quote Templates and Terms, and Advanced Approval Rules with ability to design for complex business use cases.
  • Effectively leverage CPQ-Salesforce configuration and technical/functional capabilities to meet stakeholder requirements. Work with the larger Salesforce team to design and deliver solutions for those requirements that is consistent with larger CPQ and Salesforce best practices and strategic direction.
  • Work in an agile and dynamic environment to facilitate timely responses to changing project requirements and customer objectives.
  • Regularly audit and proactively identify data integrity issues and/or opportunities for process improvement.
  • Keep up to date with CPQ-Salesforce releases, features, and best practices Skills...
    • 12-15+ years of business experience in technology, sales operations, sales management or sales enablement with demonstrated process improvement work
    • Experience building and managing across business lines an optimized strategy that supports cross-functional teams, multiple product and service lines, and various sales motions (new sales, renewals, upsells, cross-sells, etc.)
    • Ability to juggle multiple projects and prioritize those that are most critical and produce the most leverage.
    • Knowledgeable in the following tools or equivalent: FinancialForce, Netsuite, DocuSign, Marketo, JIRA
    • Ability to communicate clearly to business partners
    • Large CRM project management and configuration experience (automation, optimization, AI)
    • Strategic and analytical mindset to interpret trends, issues, and data to identify, develop and execute high impact sales programs and strategy
    • Ability to drive teamwork and urgency through exceptional leadership and communication skills
    • Passionate about automation and process improvement; experience in managing and driving collaboration between business and technology stakeholders
    • Strong organizational, communication, and project management SFDC requirements...
      • 5+ years of Salesforce platform experience, including a strong foundation in sales cloud, CPQ-Salesforce and Enterprise Territory Management
      • Mastery of all parts of Salesforce's configuration space, including native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, 3rd-party technology integrations, user management, roles, profiles, permission sets, sharing rules, and security settings
      • Salesforce Lightning migration, or implementations and design experience a plus While the role is listed as Redwood City, CA this role can be based anywhere in the US. #LI-MM3 AND NOW, A LITTLE ABOUT US: Talend has received some pretty impressive accolades along the way: - CEO named a 2020 Top Diverse Leader by the National Diversity Council - 5th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2020 - 3rd consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2020 - Recognized as a Challenger for Enterprise Integration Platform as a Service (iPass) in Gartner Magic Quadrant 2020 - "2018 Best Public Cloud Computing Companies To Work For" by Glassdoor - Named Leader in The Forrester Wave---: Enterprise Data Fabric - Ranked in the DBTA "100 Companies that Matter Most in Data" - Listed in the CRN Big Data 100 Companies We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built. Some Cool Perks With Working Here - An opportunity to work with an international, highly collaborative, and entrepreneurial company with great coworkers who enjoy having fun and working hard - Competitive salaries and quarterly bonuses for full-time employees - Comprehensive health insurance available (medical, dental and vision) for you and your family for full-time employees - Paid time off, sick time, and company holidays, in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees - Employer-matching 401K plan - Commuter benefits, and free employee shuttle to CalTrain for an easy commute anywhere along the 101 corridor - Weekly catered lunches, which we proudly take the time to sit down and enjoy as a team, weekly rotating food trucks outside our office, and a fully-stocked kitchen with drinks, Philz and Stumptown coffee, healthy snacks, bagels, and candy - Opportunity to challenge your fellow coworkers to a friendly match of ping pong, cornhole, or foosball in our Game Room - Free onsite fitness center for employees, and outdoor running trails and full-sized basketball courts - Working in a new, bright, open-environment and collaborative office - Choice of MacBook or Windows laptop As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Talend, Redwood City , Director, Revenue Operations Strategy - CRM/CPQ (US-Remote), Executive , Redwood City, California

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