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Director, Platform Integrity

Company: Poshmark
Location: Redwood City
Posted on: January 10, 2022

Job Description:

As Director of Platform Integrity, you will establish the vision and drive execution of Poshmark's content integrity initiatives, ensuring the authenticity of all user generated content and promoting trust on the platform. Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact at Poshmark, while enabling a safe and secure platform where our community can thrive.

Key Responsibilities

  • Promote trust on the platform by detecting, preventing and blocking prohibited user generated content on Poshmark, including counterfeit listings, phishing, spam, copyright violations and other types of user abuse/behaviors
  • Own the strategic vision and tactical day-to-day operations of Platform Integrity, including defining objectives, key results, and performance metrics for team and function success
  • Build, develop and retain a high performing team through mentorship, feedback and career development
  • Constantly evaluate, evolve and scale our approach to content moderation, including finding the optimal balance between technology (machine learning/rules) vs. human review and in-house vs. vendor-based solutions
  • Standardize and scale a multi-process, high-volume content review team, including evolving the team composition to support 24/7 coverage
  • Create and improve automated content integrity systems and tools to increase efficiency and effectiveness, while minimizing friction for good users
  • Develop, refine and implement content policies that ensure a safe and trusted platform while also allowing for scalable enforcement
  • Collaborate with cross-functional stakeholders in Fraud, Product, Engineering, Security, Data Analytics, and Growth to design and deliver innovative content integrity solutions
  • Manage relationships with third-parties including brands, non-profits and law enforcement agencies, with shared interests in ensuring content compliance on the platform
    Requirements
    • 10+ years of experience in content moderation, trust & safety, risk, fraud, abuse or a similar field, preferably at a marketplace or social media company
    • 7+ years leading & managing high-performing teams, including remote teams
    • Passion for protecting our community
    • High initiative, resilient and adaptive
    • Ability to influence and drive clear alignment with cross functional partners
    • Empathetic leader who can work with all levels of people and management and knows when when to be hands-on
    • Strong communication, analytical and creative problem-solving skills
    • Never satisfied with the status quo, always looking to continuously innovate and re-examine "established" processes
      About Us

      Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, Australia, and India, is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

      Why Poshmark?

      At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

      We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

      Here's What We'll Set You Up With
      • A team that is invested in your career growth and training
      • Competitive salary and equity, based on experience
      • Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
      • Work alongside world-class talent
      • Flexible vacation / paid time off policy
      • Parental leave
      • Personal style encouraged (or not, whatever you're in to)
        Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Poshmark, Redwood City , Director, Platform Integrity, Executive , Redwood City, California

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