Support Services Manager (52510)
Company: San Mateo Credit Union
Location: Redwood City
Posted on: May 8, 2022
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Job Description:
Do you have three to five years of operational experience in a
financial institution? Are you knowledgeable about consumer laws
and regulations? Would you like to work at a collaborative
organization that thrives on providing outstanding member service
both internally and externally? Would you like to work at a
multi-faceted, dynamic organization that thrives on teamwork and
collaboration? If so, we'd love to talk with you about San Mateo
Credit Union's Support Services Manager Position! Located in the
heart of the Bay Area, San Mateo Credit Union is a
community-centric and growth-orientated organization that is one of
the most unique and special providers of financial products,
services and education in the area. We recently surpassed $1.5
billion in assets and are experiencing record-breaking performance
results. Our future is bright with promise! POSITION SUMMARY
Manages and directs Support Services activities such as share draft
clearing including mobile banking and ATM deposits, Fedline
processing, ACH and payroll processing, and IRA and HSA procedures.
PRIMARY RESPONSIBILITIES Oversees review of system exception and
quality control reports for follow-up with branch operations.
Responsible for the overall management and supervision of the check
processing functions and support systems for the other products and
services offered to the membership. The functions would include,
but are not limited to, the following: Daily processing of checks,
check balancing and adjustments and entries in the suspense account
Member payroll and ACH debits and credits Reconciliation of
selected (related) general ledger accounts Notify Financial
Assistance of potentially fraudulent activity Research of Check
Cards can be taken off Acquiring ATM disputes Address changes,
return mail, verification of deposit, and photocopy request
processing Levies and subpoenas Dormant account processing
(Escheatment process) Red Flag identification and follow-up IRA and
HSA processing and IRS reporting Deceased Account Processing Serves
as system administrator for Ascensus, IRA Interface (Episys),
Synergy Front Office, and WireXchange, which includes serving as
primary vendor contact, maintaining system access, error
resolution, etc. Comply with applicable laws and regulations,
including but not limited to, the Bank Secrecy Act, the Patriot
Act, and the Office of Foreign Assets Control Manages staff
including performance management, training, motivation Develops and
monitors operating objectives and services; as well as implements
action plans to attain objectives Responsible for evaluating and
facilitating operational changes amongst departments to ensure
uniformity. Updates corresponding procedures as needed Provides
service that aligns with the Credit Union's mission of passionately
delivering relevant products, services, and education tailored to
help our members, employees, and communities achieve their
financial goals. PHYSICAL DEMANDS The physical demands and work
environment characteristics described are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to accommodate individuals with disabilities to perform the
essential functions. While performing duties of the job, employee
may be required to use frequent physical activities include
sitting, standing, reaching, walking, talking, bending, and
constant use of hands. Employee must occasionally lift and/or move
up to 5 pounds. Employee must occasionally work before/after the
regular work shift. These activities are not necessarily performed
to the same degree and combination every day. FANTASTIC BENEFITS!
SMCU reflects the value placed on employees by providing the
following impressive benefits in addition to competitive salary:
Medical, Dental, Vision, Life, and Long-Term Disability Insurances!
401(k) including generous matching contributions! Semi-annual
bonuses for meeting key financial and operational goals! Discounts
on financial products and services, including loans! Paid time off,
tuition reimbursement, and much more! Apply Now for Consideration!
San Mateo Credit Union is an Equal Opportunity Employer.
Qualifications 3 to 5 years of operational experience in a
financial institution is required. Demonstrated ability to manage a
variety of processes and coordinate and supervise the workflow of
employees Demonstrated knowledge of industry rules and regulations
related to Bank Secrecy Act, OFAC, Customer Identification Policy,
Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards,
and Funds Availability, etc. Thorough knowledge of consumer laws
and regulations and Credit Union operations are required. A solid
knowledge of branch and departmental operational activities and
practices as well as DBO and NCUA rules, regulations, and policies
Proficient in researching, analyzing, and implementing branch
operational systems (both automated and procedural) Must have
excellent analytical, project management, and oral and written
communication skills Must be proficient in the use of a PC with
Windows-based programs Occasional travel may be expected. Mandatory
Vaccination Policy: As a condition of employment, new hires must be
fully vaccinated against COVID-19 on or before the first day of
employment (subject to legally mandated exceptions).
Keywords: San Mateo Credit Union, Redwood City , Support Services Manager (52510), Executive , Redwood City, California
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