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Support Services Manager (52510)

Company: San Mateo Credit Union
Location: Redwood City
Posted on: May 8, 2022

Job Description:

Do you have three to five years of operational experience in a financial institution? Are you knowledgeable about consumer laws and regulations? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration? If so, we'd love to talk with you about San Mateo Credit Union's Support Services Manager Position! Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1.5 billion in assets and are experiencing record-breaking performance results. Our future is bright with promise! POSITION SUMMARY Manages and directs Support Services activities such as share draft clearing including mobile banking and ATM deposits, Fedline processing, ACH and payroll processing, and IRA and HSA procedures. PRIMARY RESPONSIBILITIES Oversees review of system exception and quality control reports for follow-up with branch operations. Responsible for the overall management and supervision of the check processing functions and support systems for the other products and services offered to the membership. The functions would include, but are not limited to, the following: Daily processing of checks, check balancing and adjustments and entries in the suspense account Member payroll and ACH debits and credits Reconciliation of selected (related) general ledger accounts Notify Financial Assistance of potentially fraudulent activity Research of Check Cards can be taken off Acquiring ATM disputes Address changes, return mail, verification of deposit, and photocopy request processing Levies and subpoenas Dormant account processing (Escheatment process) Red Flag identification and follow-up IRA and HSA processing and IRS reporting Deceased Account Processing Serves as system administrator for Ascensus, IRA Interface (Episys), Synergy Front Office, and WireXchange, which includes serving as primary vendor contact, maintaining system access, error resolution, etc. Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control Manages staff including performance management, training, motivation Develops and monitors operating objectives and services; as well as implements action plans to attain objectives Responsible for evaluating and facilitating operational changes amongst departments to ensure uniformity. Updates corresponding procedures as needed Provides service that aligns with the Credit Union's mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and/or move up to 5 pounds. Employee must occasionally work before/after the regular work shift. These activities are not necessarily performed to the same degree and combination every day. FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services, including loans! Paid time off, tuition reimbursement, and much more! Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer. Qualifications 3 to 5 years of operational experience in a financial institution is required. Demonstrated ability to manage a variety of processes and coordinate and supervise the workflow of employees Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc. Thorough knowledge of consumer laws and regulations and Credit Union operations are required. A solid knowledge of branch and departmental operational activities and practices as well as DBO and NCUA rules, regulations, and policies Proficient in researching, analyzing, and implementing branch operational systems (both automated and procedural) Must have excellent analytical, project management, and oral and written communication skills Must be proficient in the use of a PC with Windows-based programs Occasional travel may be expected. Mandatory Vaccination Policy: As a condition of employment, new hires must be fully vaccinated against COVID-19 on or before the first day of employment (subject to legally mandated exceptions).

Keywords: San Mateo Credit Union, Redwood City , Support Services Manager (52510), Executive , Redwood City, California

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