Event Operations Manager

Company: Poshmark
Location: Redwood City
Posted on: May 11, 2022

Job Description:

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and fun.

The Event Operations Manager curates experiences for our community of Seller Stylists to engage, mentor, and connect with one another, while developing Poshmark's brand recognition.

The Ideal Event Operations Manager

We're looking for someone passionate about bringing people together! Manages and supports the planning and delivery of community virtual and in-person customer facing events. Oversee a variety of responsibilities to support planning and execution, including working with cross- functional partners and stakeholders across the organization. A proactive self-starter that is creative, flexible with a can do attitude.

Responsibilities
Project manage and participate in the planning, production, and execution for events by creating coordinating event logistics documentation, event timelines, budgets, and contingency plans.
Monitor performance, create processes, generate post-event wrap up reports and dashboards to monitor and analyze events, provide feedback and regularly report on event results to leadership.
Support all aspects of planning, including registration build management, virtual logistics, survey development, meeting and space needs, signage, promo items, creative vendor relations, accounts payable, timelines, templates, event communications.
Anticipate and remove obstacles that slow down or prevent the events team from delivering on goals that slow down or prevent event teams from delivering on goals.
Strategize with cross functional teams on how to improve and refine event communications.
Create lasting relationships with the community at events and identify opportunities of improvement to share with appropriate stakeholders at the company.
Ability to execute against both short term deliverables and long-term strategic initiatives.
Drive event production schedules with internal and external partners.
Researching event venues in cities across North America.
Assisting in onboarding team members.

6-Month Accomplishments
Determine event goals, create and track measurements and metrics, including event surveys.
Establish workflow and relationships with partners within the company.
Provide analysis and recommendations for continuous improvement, ability to make recommendations on how we can serve them best through events.
Establish rapport with event vendors.
Manage and execute community events in virtual, physical and hybrid capacity, understanding of
Deeper understanding of the Poshmark community, understanding the different micro communities.

12+ Month Accomplishments:
Ability to own an event series from end to end, oversee setup and breakdown of physical events and related vendors, lead virtual event programming and execution.
Create standardized workflows that create efficiency and understanding for cross functional partners.
Develop reports that communicate event data and recommendations on how to improve attendee experience and attendance both virtual and physical.
Strong working relationships with all cross functional partners.

Desired Skills
Minimum 5+ years of proven success as an event planner with in-person, hybrid and virtual events with recent experience.
Proficient with event management and registration tools used to manage registrations virtual event logistics.
Disciplined and effective project management skills to approach events strategically with a heightened sense of urgency.
Highly approachable and sociable, high energy, can do personality and ability to thrive in dynamic environments.
Detail-oriented with attention to deadlines, excellent follow-up, budgeting and time management skills.
Ability to handle multiple complex projects simultaneously under pressure to meet tight deadlines.
Proactive self-starter
Ability to manage multiple projects at one time, embraces adaptability.
Disciplined and effective project management approach to strategic events with a heightened sense of urgency.
Exemplary writing ability; solid grammar; spelling and proofreading skills
Experience driven decision maker with ability to provide solutions in complex situations
Proficiency with MS Office Products
Capable of staying productive and accurate under pressure with tight deadlines
Experience taking direction and input to develop event strategies that are engaging, innovative and will achieve goals
Strong sense of client service ethic and the ability to respond quickly to leadership at all levels
Analytical and data driven experience in problem solving

About Us

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, Australia, and India, is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

Why Poshmark?

At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

Here's What We'll Set You Up With
A team that is invested in your career growth and training
Competitive salary and equity, based on experience
Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
Work alongside world-class talent
Flexible vacation / paid time off policy
Parental leave
Personal style encouraged (or not, whatever you're in to)

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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