Case Manager
Company: MidPen Housing Corporation
Location: Redwood City
Posted on: June 17, 2022
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Job Description:
MISSION AND VALUES
MidPen Housing is a non-profit organization that develops
high-quality affordable housing communities, professionally manages
the properties in those communities, and provides services to
residents. The three affiliated corporations are MidPen Housing
Corporation, MidPen Property Management Corporation and MidPen
Resident Services Corporation.
Our mission is to provide safe, affordable housing of high quality
to those in need; to establish stability and opportunity in the
lives of residents; and to foster diverse communities that allow
people from all ethnic, social and economic backgrounds to live in
dignity, harmony and mutual respect.
MidPen Housing associates advance a culture of belonging,
inclusion, diversity, and equity to effectively bridge across
differences that are representative of the communities we serve. We
seek to have a high performing, inclusive, and engaged workforce
that is centered around constant learning.
COVID-19 Vaccination Mandate - Booster Included in MidPen Mandatory
Vaccine Policy!
* All MidPen employees are required to be fully vaccinated against
COVID-19.
* Starting April 1st, 2022, boosters will be required for
employment at MidPen. (As a reminder, booster eligibility means
that at least 5 months have passed from your 2nd shot of Moderna or
Pfizer or 2 months from your Johnson & Johnson shot.)
* Employees will have 30 days past their eligibility date to get
the booster. (By April 1, all employees should have the booster
unless 30 days have not passed since their eligibility date.)
* Subject to applicable law, all prospective hires will be required
to demonstrate they have been fully vaccinated for COVID-19; or
qualify for an accommodation to this vaccination requirement.
* Employees with an approved accommodation will be required to test
for COVID-19 on a weekly basis.
SUMMARY
The Case Manager plays a vital role in engaging supportive housing
residents and providing services to help them maintain stable
housing and achieve self-sufficiency. The Case Manager supports
residents in special needs housing to retain housing and develop
goals for enrichment, stability, wellness and recovery. The Case
Manager also supports behavioral changes which reduces mental
health symptoms and improve daily function. The role facilitates
linkage to community resources and 3rd party contracted partners
for residents as needed.
Must be able to travel between Redwood City to Cupertino.
ESSENTIAL DUTIES
Program Efficacy & Efficiency
* Delivers onsite programs, ensures implementation of programs at
assigned locations to meet agreed internal standards and objectives
and applicable regulatory expectations
* Conducts door-to-door, phone, e-mail outreach and other marketing
strategies to make residents aware of services offered
* Prepares and submits all necessary program documentation by
MidPen and external agencies as required
* Assists in and/or provides crisis intervention and follow-up
(including but not limited to child abuse or adult abuse
reporting), implements mandated reporting policies and
procedures
* Provides direct case management services for identified residents
who exhibit signs of functional impairment, including support to
develop independent living skills
* Prepares group and one-on-one services to residents and supports
community building activities at assigned properties
* Works with the residents to support independent living and
personal and professional goals
* Educates residents about programmatic options and advocates for
residents needs
Partnerships
* Familiar with Services partnership goals and selection criteria;
engages with property-level partners to support these
goals/criteria and communicates with supervisors where improvements
may be needed
* Collaborates well with local community agencies in proximity to
assigned property
* Monitors provisions of services provided by partners at assigned
property
Customer Service
* Supports property-level needs assessments and associated
follow-up (e.g. community meetings)
* Participates in development of property plan that is responsive
to resident needs
* Communicates and executes actions based on needs assessment
Data-driven decision-making
* Maintains accurate property-level records and files (including
but not limited to entering data and tracking all service
activities on a daily/weekly/monthly basis)
* Ensures timely property-level reports, consistent with Services
policies, procedures and trainings
Effective Team Building
* Participates in staff and team meetings, trainings, group outings
and other site sponsored events
* Apprises direct supervisor of activities and incidents in a
timely manner
* Cultivates collaborative relationships with Property Management
and colleagues
* Performs other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be a
individual must be able to perform each essential function
satisfactorily. The requirements listed below are representative of
the education, knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
* M.S.W. or M.A. degree in psychology, counseling, or related field
required and 1-year full-time experience serving the needs of
senior populations and special needs (mental illness, substance
use, co-occurring disorders)
* B.A. or B.S. degree in the same fields with 3 years full-time
experience serving these populations or a combination of education
and experience
KNOWLEDGE SKILLS AND ABILITIES
* Experience working with and serving homeless populations and/or
providing social services to diverse populations
* Experience using and administering multiple assessment tools and
interpreting information/data derived from assessments
* Excellent reading, writing and verbal communication skills
* Demonstrate solid judgment, discretion, and problem-solving
skills when working with families and students
* Effectively uses Outlook, OneDrive, Teams, Zoom, Salesforce,
Microsoft Office Suite and other technology tools to support
interactions with peers and supervisor
* Offers exemplary customer service and responsiveness to
residents
* Experience with collaborating with local service providers and
assisting with implementing and coordinating programs and
services
* Willing to learn, committed to improving and staying abreast of
exemplary practices in the field of social services for special
needs populations
* Must possess a valid California Drivers License, proof of current
auto insurance, and reliable transportation
PHYSICAL REQUIREMENTS
* Constantly perform desk-based computer tasks
* Frequently sitting
* Occasionally stand/walk, reach/work above shoulders, grasp
lightly/fine manipulation, grasp forcefully, use a telephone,
sort/file paperwork or parts, lift/carry/push/pull objects that
weigh up to 10 pounds
* Rarely twist/bend/stoop/squat, kneel/crawl
WORKING CONDITIONS
* Ability to travel between properties
This description reflects managements assignment of essential
functions, it does not proscribe or restrict the tasks that may be
assigned
Consistent with its obligations under the law, MidPen Housing Corp.
will provide reasonable accommodation to any employee with a
disability who requires accommodation to perform the essential
functions of his or her job.
Keywords: MidPen Housing Corporation, Redwood City , Case Manager, Executive , Redwood City, California
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