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Community Relations Manager (54692)

Company: San Mateo Credit Union
Location: Redwood City
Posted on: June 20, 2022

Job Description:

Do you have a minimum of five years of experience in marketing, business development and/or account management?
Are you organized with strong communication and presentation skills?
Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally?
Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration?

If so, we'd love to talk with you about San Mateo Credit Union's Community Relations Manager Position!

Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1.5 billion in assets and are experiencing record-breaking performance results. Our future is bright with promise!


This position is responsible for the management, development and execution of business development and Financial Education plans, programs, projects and promotions including research, planning and execution, with the goal of increasing awareness of SMCU and increasing credit union membership. Supervises the Community Relations department.


Manages business development and community giving efforts including standards and oversight to develop and execute successful events, promotions, and measure results. Provides feedback to participants to elevate results.
Work with Branch Managers to leverage relationships in the community and expand market visibility by creating standardized expectations of staff engagement for event participation.
Analyzes trends and behaviors of both current SEGs and the organization's consumer market; evaluate the credit union's strengths and weaknesses relative to key competitors and develop action plans to drive organizational goals.
Creates reporting matrix to measure standards and effectiveness of business development efforts.
Recruits and develops SEGs through the assessment of the market potential around each branch location, involving branch managers and their staff with their local member companies
Oversees the Financial Education programs offered by the credit union
Coordinates and organizes efforts to represent SMCU favorably in the community, building SMCU's reputation, image and brand in our communities, representing SMCU in our communities, and monitoring and reporting results. Plans programs that promote good will and fosters relationships with community leaders. Establishing high standards of excellence, honesty, integrity and professionalism in community relations.
Engages staff and works with community outreach programs, serving as liaison between management, staff and volunteers for the accomplishment of specific community-oriented programs.
Identify and suggest effective community relations programs and events, including sponsorship opportunities through local chambers of commerce. Coordinate high profile community events such as the Arts & Wine Festival, including staffing, promotion and expenses for these events.
Creates program to engage and works with management to train front-line and back-office staff on effective business development methods.
Leads credit union vision for business development throughout the organization. Including engaging staff in active participation in events.
Manages department budget.
Supervises the Community Relations staff. Sets direction and focus, goals, training, scheduling, assigning projects and tasks, and performance evaluations.
Provides service that aligns with the Credit Union's mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions.

While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands.
Employee must occasionally lift and/or move up to 10 pounds.
Employee must occasionally work before/after the regular work shift.
These activities are not necessarily performed to the same degree and combination every day.


SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary:

Medical, Dental, Vision, Life, and Long-Term Disability Insurances!
401(k) including generous matching contributions!
Semi-annual bonuses for meeting key financial and operational goals!
Discounts on financial products and services, including loans!
Paid time off, tuition reimbursement, and much more!

Apply Now for Consideration!

San Mateo Credit Union is an Equal Opportunity Employer.


Bachelor's Degree is preferred.
Minimum of five years' experience in marketing, business development and/or account management. Minimum two years' experience in financial-services or outside sales is preferred.
Effective leadership skills, including the ability to coach, motivate and develop staff.
Proven track record of effective coordination of prospecting, building and maintaining client relationships, tracking activities, maintaining a contact database and related market research.
Strong time management, presentation, and organizational skills.
Must have advanced technology skills and the ability to function proficiently with multiple applications.
Ability to interface with all levels of staff within the organization.
Proficient in Microsoft Office (Outlook, Word, PowerPoint Excel) and Act! CRM is a plus.
Ability to adapt and be flexible with schedule including early evenings and weekends when needed.

Mandatory Vaccination Policy: As a condition of employment, new hires must be fully vaccinated against COVID-19 on or before the first day of employment (subject to legally mandated exceptions).

Keywords: San Mateo Credit Union, Redwood City , Community Relations Manager (54692), Executive , Redwood City, California

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