Clinic Manager - Pain Management Center (RN or Non RN position)

Company: Stanford Health Care
Location: Redwood City
Posted on: June 20, 2022

Job Description:

The Pain Management Center at Stanford Health Care offers a comprehensive range of services for patients with acute or chronic pain. Through the combined expertise of a multidisciplinary team of pain specialists, Stanford treats a wide range of pain conditions including musculoskeletal, neuropathic, visceral, and mixed. The Pain Management Center treats all types of conditions: Back pain, Abdominal pain, musculoskeletal pain, neck pain, Fibromyalgia, Peripheral Neuropathy, Occipital Neuralgia, TMJ and Chronic facial pain, Migraine and headaches, pinched nerves, Complex Regional Pain Syndrome (RSD), Chronic post-op Pain, Post -herpetic neuralgia, and many more. Stanford offers the most advanced treatment options currently available. We utilized a holistic approach encompassing six domains of pain management, pharmacological, interventional Epidural steroid injections, radiofrequency nerve ablation for nerve pain, Cryo-neurolysis for painful nerves of occipital headaches, Spinal cord stimulation, Intra-spinal medication delivery systems, behavioral/psychological, physical rehabilitative, alternative, complementary therapies (acupuncture and evidence-based supplements), and self-management.We are looking for a leader who has demonstrated leadership in supervising, motivating, educating, engaging, and leading a healthcare team. Develops quality practice setting that supports professional nursing and quality patient care. Responsible for troubleshooting issues/problems, ensuring compliance with accreditation and regulatory standards, quality assurance/improvement, improving unit operations. Safety and risk management, organizational change management and the innovation and efficiency of patient care.Job DescriptionThis is a Stanford Health Care job. The Pain Management Center offers a comprehensive range of services for people with acute or chronic pain. We treat a wide range of pain conditions including musculoskeletal, neuropathic, visceral and mixed. Through the combined expertise of our pain specialists, Stanford Health Care offers the most advanced treatment options currently available. We utilize a holistic approach encompassing six domains of pain management: pharmacological, interventional, behavioral/psychological, physical rehabilitative, alternative and complementary therapies, and self-management.The Pain Management Center is looking for a dynamic individual to lead, support and manage our team of medical assistants, registered nurses, APPs, and other support staff in providing outstanding patient care. They will partner and collaborate with faculty leadership and other members of the multidisciplinary team to advance education, research and clinical care. This leader will be based at the Redwood City Campus at Stanford Health Care.A Brief OverviewDirects, manages, and coordinates the patient care, personnel, administrative, business, technical and nursing operations of one or more outpatient medical clinics in collaboration with the Medical Director and top management overseeing ambulatory care, including, but not limited to, day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities, maintenance, procurement of supplies and contact services, finance/budget, human resources, and planning and development; plans, develops, implements and evaluates ambulatory health care services, programs and activities; and acts as the clinic leader to ensure the goals and objectives. The Clinic Manager has the responsibility to collaborate with clinic physicians and other health care providers to maintain and improve clinic services. The Clinic Manager is not required to be an RN or other licensed health care provider; however, in those clinics where the Clinic Manager is not an RN, an Assistant Clinic Manager-Clinical (or other representative of nursing management) will manage and evaluate nursing staff with respect to their professional practice within the scope of their licensure.LocationsStanford Health CareWhat you will do

• Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
• Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.
• Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.
• Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services.
• Manages clinic facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that clinic workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of clinic area, equipment and instruments; identifies clinic operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.
• Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented to the clinic; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.
• Plans and integrates clinic functions to support the hospital's priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and "grow"the clinic's services.
• Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.
• Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.
• Tracks the flow of medical records and patient information through the clinic.Education Qualifications
  • Bachelor's degree in a work-related discipline/field from an accredited college or universityExperience Qualifications
    • Five (5) years of progressively responsible and directly related work experience

Keywords: Stanford Health Care, Redwood City , Clinic Manager - Pain Management Center (RN or Non RN position), Executive , Redwood City, California