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Senior Manager - Customer Engineering

Company: BioIntelliSense , Inc.
Location: Redwood City
Posted on: January 23, 2023

Job Description:

About BioIntelliSenseBioIntelliSense is ushering in a new era of continuous health monitoring and clinical intelligence for Remote Patient Monitoring (RPM) and Screening (COVID-19/Infection). Our medical-grade Data-as-a-Service (DaaS) platform seamlessly captures multi-parameter vital signs, physiological biometrics and symptomatic events through an effortless patient experience. The FDA-cleared BioSticker--- and BioButton--- devices make remote monitoring and early detection simple. Through the platform's advanced analytics, clinicians, patients, and employers will now have access to high-resolution patient trending and reporting to enable medical grade care at home, and medical grade screening in the office, school, or residence. For more information on how BioIntelliSense is redefining remote patient monitoring through medical-grade and cost-effective data services, please visit our website at About the Role We are seeking a Sr. Manager of Customer Engineering to lead a team that will build a set of tools and telemetry to create analytics to see the health of customer implementations, ie. syncing data, vital signs, and alerts. The Sr. Manager reports to the Chief Technical Officer and is an integral part of the engineering team. As a member of the Research & Development team, you will advocate for the customers by driving alignment across Customer Success, Sales, Solution Engineering, and Product Management. You will also work with the broader team to identify and drive key initiatives, processes, tools and programs to scale for growth. Key Responsibilities

  • Identify, Design, Develop, and Maintain analytics products for Customer implementations.
  • Perform market research with the goal to identify and bridge technical gaps in the product lines through software enhancements.
  • Assist Partners and customer engineers with integration and developmental efforts for BioIntellisense Products.
  • Engagement with Application Service Providers that onboard with BioIntellisense for seamless product implementations.
  • Manage and improvise all relevant processes, policies, and practices for better team performance (KPIs) and high-quality deliverables.
  • Lead the support and engineering teams and improve customer relationships. Requirements
    • 7+ years engineering experience and working with partners in the medical device and/or Healthcare tech space: big data and analytics, data integration, major cloud platforms (AWS, GCP, Azure)
    • 3+ years people management experience
    • Experience managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects
    • Proven ability to manage competing priorities in a fast-paced environment Job Type: Full-time - ExemptSalary Expectations: $140,000 - $170,000 (Based on location and experience)Work Location: RemoteYou're excited about this opportunity because you will---
      • Join a fast-growing company and grow right along with us.
      • Work on challenging and interesting tech problems which reshapes the future of healthcare.
      • Get the chance to work on cutting-edge technologies and use world-class tooling to get the job done.
      • Make a large impact across the company through business deliverables and continuous innovation.
      • Opportunity to build solutions and organizations from 0 to 1.Why You'll Love Working at BioIntelliSense
        • We are leaders - Leadership is not limited to our management team. It's something everyone at BioIntelliSense embraces and embodies.
        • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead BioIntelliSense and healthcare industry is what we do - on every project, every day.
        • We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
        • We have great benefits - Medical/Dental/Vision/Life (at little to no cost to the employee), Disability (STD & LTD), 401(k) auto contribution program, 10 Paid holidays per year, generous vacation paid time off**BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.


Keywords: BioIntelliSense , Inc., Redwood City , Senior Manager - Customer Engineering, Executive , Redwood City, California

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