Regional Director of Operations

Company: Lightfully Behavioral Health
Location: Redwood City
Posted on: January 27, 2023

Job Description:

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully .

Job Summary:

Lightfully is seeking a Regional Director of Operations. Our ideal candidate is someone who has experience at this level or had success in a director role and is looking to lean in and take on something bigger. This person has an innovative mind and a collaborative heart. The role is highly cross-functional and strategic, which will require both creative and analytical thinking. The Regional Director of Operations will work closely with leaders across sales, operations, and clinical departments, and will rigorously apply data to guide strategy and determine success. While collaborative and innovative, the Regional Director of Operations is also passionately accountable to objective performance measures.

The Regional Director of Operations leads regional and program-level performance in the Redwood City area. This includes performance across clinical, team, growth, and financial objectives. This role also provides regional leadership with cultural initiatives, compliance adherence, and delivery of denovo and expansion projects.

Major Responsibilities:

• Upholds and maintains the Company, mission, and values (called the Lightfully "Shining Commitments").
  • Leads regional program teams to achievement of goals in key areas of the business:
    Clinical
    
    • Provides leadership and day-to-day management of the region's clinical operations; supports teams to achieve key clinical performance indicators.
    • Partners with the Chief Clinical Officer (CCO) to implement quality initiatives and clinical trainings.
    • Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
      • Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
        Financial
        
        • Holds regional programs accountable to all monthly budget targets.
        • Manages labor (adherence to labor model) and other variable expenses.
        • Conducts monthly operating review for region, with executive leadership team.
          • Participates in annual budgeting and growth proforma forecasting.
            Team
            
            • Provide supervision, support and coaching to employees. Other management activities include (but are not limited to):
            • Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
            • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
              • Timely coaching and disciplinary action (delivery and documentation), as needed
              • Completing performance reviews for employees within company designated timeframes
              • Maintain employees' timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
              • Ensures resolution of complaints, grievances, and disciplinary actions across region.
              • Optimizes employee engagement, retention, and turnover across region.
                • Works with VP of Clinical Training to ensure teams onboarded and trained effectively.
                  Growth
                  
                  • Accomplishes metrics related to ADC, inquiries, and admissions.
                  • Drives census growth in partnership with Marketing, Outreach, and Admissions.
                  • In collaboration with the VP of Development, creates and executes on regional growth plans.
                    Culture
                    
                    • Ensures implementation of programs, across region, to promote the Company's culture, vision, and special sauce.
                    • Performs other duties, as assigned.
                      
                      Specific Skills/Competencies:
                      
                      • Excellent management and supervisory skills.
                      • Excellent written and verbal communication skills.
                      • Excellent organizational and time management skills.
                      • Proficient in Microsoft Office Suite or similar software.
                        General Skills and Requirements:
                        
                        • Able to communicate effectively in English, both verbally and in writing.
                        • Able to work for prolonged periods sitting at a desk and working on a computer.
                        • Able to travel to sites across assigned region.
                          Qualifications:
                          
                          • Master's degree required.
                          • Clinical licensure, required (LCSW, LMFT, etc.).
                          • 8+ years of related experience, required.
                            
                            This is an exciting opportunity to help us build something from the ground up. To be part of a dynamic team of passionate providers looking to create something exceptional and well timed in the market.

Keywords: Lightfully Behavioral Health, Redwood City , Regional Director of Operations, Executive , Redwood City, California