Customer Success Operations Manager, Mobile
Company: Pubmatic
Location: Redwood City
Posted on: March 18, 2023
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Job Description:
Company Description
PubMatic (Nasdaq: PUBM) is an independent technology company
maximizing customer value by delivering digital advertising's
supply chain of the future.
PubMatic's sell-side platform empowers the world's leading digital
content creators across the open internet to control access to
their inventory and increase monetization by enabling marketers to
drive return on investment and reach addressable audiences across
ad formats and devices. Since 2006, our infrastructure-driven
approach has allowed for the efficient processing and utilization
of data in real time. By delivering scalable and flexible
programmatic innovation, we improve outcomes for our customers
while championing a vibrant and transparent digital advertising
supply chain.
Job Description
We are immediately hiring a strong Associate to Mid-Level Customer
Success Operations Manager for Mobile App to join our growing team
in Redwood City on a hybrid schedule. (3 days in the office 2 days
remote)
The successful candidate will have a unique ability to combine ad
operations knowledge, technical and creative thinking with strong
communication skills.
This role requires the ability to explain technical information to
broad audiences and coordinate with internal teams to deliver on
schedule. Your role as the Mobile Subject Matter Expert on the
Customer Success team supports mobile app publishers with
world-class customer service and troubleshooting experience in
mobile ad serving.
As PubMatic's products and services evolve, the Customer Success
Operations Manager stays at the forefront of mobile monetization
strategies to ensure that the mobile app publisher onboarding and
optimization best processes are well defined and are implemented
successfully across the Customer Success team.
Responsibilities
Compensation and Benefits:
Compensation Range: $90,000 - $110,000
In accordance with applicable law, the above salary range provided
is PubMatic's reasonable estimate of the base salary for this role.
The actual amount may vary, based on non-discriminatory factors
such as location, experience, knowledge, skills and abilities. In
addition to salary PubMatic also offers a bonus, restricted stock
units and a competitive benefits package.
#LI-JG2
Qualifications
Additional Information
Return to Office: PubMatic employees throughout the global have
returned to our offices via a hybrid work schedule (3 days "in
office" and 2 days "working remotely") that is intended to maximize
collaboration, innovation, and productivity among teams and across
functions. All PubMxatic employees in the US and India are required
to be fully vaccinated to return to our offices. Covid-19 boosters
are not required at this point in time.
Benefits: Our benefits package includes the best of what leading
organizations provide such as, paid leave programs, paid holidays,
healthcare, dental and vision insurance, disability and life
insurance, commuter benefits, physical and financial wellness
programs, unlimited DTO in the US (that we actually require you to
use!), reimbursement for mobile and internet expenses and fully
stocked pantries plus in-office catered lunches 3 days per
week.
Diversity and Inclusion: PubMatic is proud to be an equal
opportunity employer; we don't just value diversity, we promote and
celebrate it. We do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
Videos To Watch
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Keywords: Pubmatic, Redwood City , Customer Success Operations Manager, Mobile, Executive , Redwood City, California
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