Customer Success Operations Manager, Mobile
Location: Redwood City
Posted on: March 18, 2023
PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future.
PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
We are immediately hiring a strong Associate to Mid-Level Customer Success Operations Manager for Mobile App to join our growing team in Redwood City on a hybrid schedule. (3 days in the office 2 days remote)
The successful candidate will have a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills.
This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as the Mobile Subject Matter Expert on the Customer Success team supports mobile app publishers with world-class customer service and troubleshooting experience in mobile ad serving.
As PubMatic's products and services evolve, the Customer Success Operations Manager stays at the forefront of mobile monetization strategies to ensure that the mobile app publisher onboarding and optimization best processes are well defined and are implemented successfully across the Customer Success team.
Compensation and Benefits:
Compensation Range: $90,000 - $110,000
In accordance with applicable law, the above salary range provided is PubMatic's reasonable estimate of the base salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units and a competitive benefits package.
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions. All PubMxatic employees in the US and India are required to be fully vaccinated to return to our offices. Covid-19 boosters are not required at this point in time.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and internet expenses and fully stocked pantries plus in-office catered lunches 3 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Keywords: Pubmatic, Redwood City , Customer Success Operations Manager, Mobile, Executive , Redwood City, California
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