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Associate Customer Success Manager

Company: Informatica Corp.
Location: Redwood City
Posted on: March 18, 2023

Job Description:

Our Team
Our Customer Success team is one of Informatica strongest assets, helping us strengthen our customer relationships by delivering on our promise of superior technology and proven results. The Customer Success team is committed to ensuring the successful launch of customer use cases on our Platform and driving future adoption, helping each customer find as much value as possible from Informatica products.
Your Opportunity
Informatica is looking for someone with experience with customer success to join our team of experienced Customer Success staff based in Bangalore, India.
You will elevate the customer experience within Informatica' s accounts in North America. With an initial focus on onboarding and launching customer projects, you will then shift to further adoption through additional use cases and the development of customer skill sets. As part of this process, you will be embedded in the account, familiarising yourself with the customer's organizations and identifying groups, new and existing, who may be in need of additional Informatica Cloud services. You will create a strong relationship with IT and Business contacts for these strategic accounts often at executive levels and become their trusted advisor. You will serve as the advocate of the customer to represent their needs with the internal entities of Informatica including Customer Support, Informatica Professional Services, Product Development, and Sales. This job will warrant frequent discussions with customers, webinar presentations; customer site visits on a need basis, periodic status reporting on recommendations on show-stopper issues, milestone achievements and ongoing value realization. In addition to this proactive customer management, you will be an important contact of point for issues that affect the customer's success by effectively fielding and resolving challenges during the product adoption journey.
Our Ideal Candidate
We are looking for a team player who strives for excellence. You must have good communication and customer-relationship skills - responsiveness, sensitivity. You will need to be comfortable working both independently and collaboratively. Your problem-solving skills and technical aptitudes should allow you to adapt to new circumstances when facing new problems and challenges. You will be looked upon to set an example for good work practices. You must be passionate about delivering high-quality service to customers, with a focus on continuous improvement. Should be ready to work in the North American time zone.
The ultimate success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring product adoption, expansion opportunities, and renewals.
Your Experience

  • Strong background working in a customer-facing environment and driving plans to improve customer experience.
  • Experience in Technical Account Management or Sales with experience working with Fortune 500 clients and agencies with at least 3+ years of experience managing customers using Enterprise Software
  • Exposure to Data-integration technologies on-premise or cloud.
  • Knowledge of current trends in Data integration, analytics, Bigdata, or Cloud.
  • 2+ years of relevant work experience in the field of project management, customer success, professional services, or pre-sales.
  • Experience in dealing with large accounts at the most senior IT and business levels
  • Executive-level communication and interpersonal skills, with the ability to navigate and mediate conflict and foster honest dialog.
  • Ability to prioritize, multi-task, and perform effectively.
  • Great attitude with the ability to foster a fun, productive working environment
  • A BS/MS (or equivalent) in Computer Science or a related technical field.

Keywords: Informatica Corp., Redwood City , Associate Customer Success Manager, Executive , Redwood City, California

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