Associate Customer Success Manager
Company: Informatica Corp.
Location: Redwood City
Posted on: March 18, 2023
|
|
|
Job Description:
Our Team
Our Customer Success team is one of Informatica strongest assets,
helping us strengthen our customer relationships by delivering on
our promise of superior technology and proven results. The Customer
Success team is committed to ensuring the successful launch of
customer use cases on our Platform and driving future adoption,
helping each customer find as much value as possible from
Informatica products.
Your Opportunity
Informatica is looking for someone with experience with customer
success to join our team of experienced Customer Success staff
based in Bangalore, India.
You will elevate the customer experience within Informatica' s
accounts in North America. With an initial focus on onboarding and
launching customer projects, you will then shift to further
adoption through additional use cases and the development of
customer skill sets. As part of this process, you will be embedded
in the account, familiarising yourself with the customer's
organizations and identifying groups, new and existing, who may be
in need of additional Informatica Cloud services. You will create a
strong relationship with IT and Business contacts for these
strategic accounts often at executive levels and become their
trusted advisor. You will serve as the advocate of the customer to
represent their needs with the internal entities of Informatica
including Customer Support, Informatica Professional Services,
Product Development, and Sales. This job will warrant frequent
discussions with customers, webinar presentations; customer site
visits on a need basis, periodic status reporting on
recommendations on show-stopper issues, milestone achievements and
ongoing value realization. In addition to this proactive customer
management, you will be an important contact of point for issues
that affect the customer's success by effectively fielding and
resolving challenges during the product adoption journey.
Our Ideal Candidate
We are looking for a team player who strives for excellence. You
must have good communication and customer-relationship skills -
responsiveness, sensitivity. You will need to be comfortable
working both independently and collaboratively. Your
problem-solving skills and technical aptitudes should allow you to
adapt to new circumstances when facing new problems and challenges.
You will be looked upon to set an example for good work practices.
You must be passionate about delivering high-quality service to
customers, with a focus on continuous improvement. Should be ready
to work in the North American time zone.
The ultimate success of this role is driving and securing a high
level of customer satisfaction, based on a positive customer
experience, thus ensuring product adoption, expansion
opportunities, and renewals.
Qualifications:
Your Experience
Keywords: Informatica Corp., Redwood City , Associate Customer Success Manager, Executive , Redwood City, California
|
Click
here to apply!
|
