Customer Success Manager

Company: Airkit
Location: Redwood City
Posted on: March 18, 2023

Job Description:

About Us Airkit began in 2017 when co-founders Adam Evans and Stephen Ehikian wanted to enable leading brands to connect with their customers in a new, digital way. As consumers of many products, they couldn't understand why, in the age of big data, AI, cloud computing, and connected products, their interactions with companies were so impersonal, reactive, and time-consuming. The Airkit team previously founded and built RelateIQ ( sold to Salesforce in 2014 ). We witnessed first hand how every aspect of the relationship between companies and their customers was changing. Everyone and everything is now connected, and customer expectations are rapidly increasing. Headquartered in Redwood City, CA, the company launched publicly in October 2020. Since then, we have seen the rapid adoption & expansion of our product within leading Fortune 500 brands and hyper-growth businesses, world-wide. Position Summary Airkit needs a Senior Customer Success Manager to scale our complex, matrixed enterprise clients. This position will be tasked with helping our clients maximize the value our Platform as a Service provides. As an early member of the Customer Success team, you will have the unique opportunity to help build our strategic accounts environment and develop our customer success environment. Basic Qualifications: 3 years experience as a Customer Success Manager or similar role Experience working with Enterprise SaaS or SaaP products Experience managing large enterprise partnerships and strategic accounts Experience with change management in a high-tech complex organization Preferred Qualifications: Experience with enterprise contract renewals Certified Change Management Professional (CCMP) or equivalent Experience with low-code platforms Experience with enterprise level digital transformations Benefits & Perks At Airkit, we want our teammates to feel cared for, wherever they are in life. Our benefits package includes: Medical, Dental, and Vision coverage 401k Flexible Spending Stipend for productivity, health & wellness Monthly Team Events & quarterly Hackdays Option to work from our California office or remotely Learn more about Airkit benefits here . At Airkit, we are thoughtful about compensation and take into consideration a variety of factors which may influence salary such as experience, skills, and alignment with our values. If you live in Colorado, the starting pay for this role is $150,000 - $170,000. Additionally, every employee at Airkit is an owner and we offer a meaningful equity share for all our teammates.Not everyone will match the above qualifications 100%. If your experiences don't perfectly align, but you think you'd be a great addition to our team, we'd still love to hear from you. Airkit is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. For individuals with disabilities who would like to request accommodation, please email recruiting@airkit.com .

Keywords: Airkit, Redwood City , Customer Success Manager, Executive , Redwood City, California