Fraud and Disputes Manager
Company: San Mateo Credit Union
Location: Redwood City
Posted on: May 28, 2023
|
|
Job Description:
Do you have 5+ years of experience with fraud lifecycle? Would
you like to work at a collaborative organization that thrives on
providing outstanding member service both internally and
externally? Would you like to work at a multi-faceted, dynamic
organization that thrives on teamwork and collaboration? If so,
we'd love to talk with you about San Mateo Credit Union's Fraud and
Disputes Manager Position! Located in the heart of the Bay Area,
San Mateo Credit Union is a community-centric and growth-oriented
financial institution. We have a strong culture based on shared
values of people helping people and making a difference in the
communities we serve. We are committed to supporting each other,
fostering a great member experience, and having a positive impact
on the financial lives of our members, employees and communities.
Diversity, equity and inclusion are critical to our success, and we
value the varied backgrounds and experiences that everyone brings
to our organization. If you value collaboration, forward-thinking,
and giving back, this just might be the place for you. SALARY &
BENEFITS SMCU reflects the value placed on employees by providing
an excellent salary and benefits package: Starting pay of $88,000 -
$98,000 per year depending on experience Semi-annual bonuses for
meeting key financial and operational goals Medical, Dental,
Vision, Life, and Long-Term Disability insurances 401(k) including
generous matching contributions Discounts on financial products and
services, including mortgage and auto loans Paid time off, tuition
reimbursement, and much more! POSITION SUMMARY The position of the
Fraud and Disputes Manager is responsible for designing, analyzing,
and implementing fraud prevention mitigation strategies and card
disputes while ensuring an appropriate balance between fraud risk
and member experience within application, point of sale, and member
contact. PRIMARY RESPONSIBILITIES Deliver exceptional member
service to every member, every time by ensuring employees deliver
consistently high-quality service to both internal and external
staff and member(s) that is in alignment with our Brand Culture.
Meet or exceed established service goals. Ensure thorough
understanding of expectations and consistently exhibit Credit Union
behaviors. Review member accounts through analysis for fraud or
prevention of fraud by utilizing software such as, Visa Risk
Manager, Visa Data Manager. Performs detailed analysis to detect
trends, anomalies or patterns in transactions or relationships
across a variety of data sources to determine liability, risk,
sanctions, and/or impact of each case. Performs risk analysis and
modeling as a precursor to building financial crimes strategies and
models that directly impact Operating losses and indirectly impact
Credit losses. Direct and supervise the operations of an
organization's fraud unit to ensure work efficiency and appropriate
productivity resulting in regulatory requirements. Develop,
implement and maintain policies, strategies, procedures, and
associated training plans for fraud prevention. Serve as expert for
all fraud areas in accordance with department and organization
standards, policies, guidelines, regulations and controls. Discover
and analyze fraud trends and assists with making process
improvements and/or recommendations to Senior Leadership Team.
Ensure that the organization has effective, up-to-date fraud
practices. Work with other business units within the credit union
related to fraud investigations, education and prevention. Ensure
card disputes are handled in a timely manner while consistently
providing high-quality service to both internal and external staff
and members. Recommend new software tools and applications when
necessary. Generate weekly, monthly, and ad hoc reports that
include fraud and dispute trends and timelines to resolve. Must
comply with applicable laws and regulations, including but not
limited to, the Bank Secrecy Act, the Patriot Act, Reg E, and laws
enforced by the Office of Foreign Assets Control. Provides service
that aligns with the Credit Union's mission of passionately
delivering relevant products, services, and education tailored to
help our members, employees, and communities achieve their
financial goals. PHYSICAL DEMANDS The physical demands and work
environment characteristics described are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to accommodate individuals with disabilities to perform the
essential functions. While performing duties of the job, employee
may be required to use frequent physical activities include
sitting, standing, reaching, walking, talking, bending, and
constant use of hands. Employee must occasionally lift and/or move
up to 5 pounds. Employee must occasionally work before/after the
regular work shift. These activities are not necessarily performed
to the same degree and combination every day. Apply Now for
Consideration! San Mateo Credit Union is an Equal Opportunity
Employer. Qualifications Must be able provide effective updates to
and communicate initiatives to Senior Management with high level
monthly reporting summary. Certified Anti-Money Laundering
Specialist (CAMS) certification or Certified Fraud Examiner (CFE)
is strongly preferred. Experience with Visa DPS is strongly
preferred. 3 to 5 years of experience with analysis and data mining
in a risk management context. 2 to 3 years card services and
operations experience are preferred. Associates' or greater degree
preferred or equivalent experience preferably in finance,
accounting or business. Experience in writing and testing fraud
rules preferred. Specific training on VISA Regulations and
Regulations E is preferred. 5+ years' experience with fraud
lifecycle; prevention, detection, recovery in cards, including risk
management, fraud prevention with hands-on fraud investigation,
fraud/payment operations or management. Experience working with
payment processing, authentication, anti-fraud and dispute systems
and tools or vendors. Management experience that included sourcing
and hiring talent, scaling operations, and providing ongoing
coaching and feedback. Strong problem-solving skills. Excellent
written & written communication skills, strong organizational
skills. Highly self-motivated and directed, with keen attention to
detail. Proven analytical and problem-solving abilities. Strong
customer service orientation. Experience working in a
team-oriented, collaborative environment.
PDN-992f4c3c-d3de-4968-8403-d422cac771ef
Keywords: San Mateo Credit Union, Redwood City , Fraud and Disputes Manager, Executive , Redwood City, California
Click
here to apply!
|