Sr. Director, People Operations
Company: Z--m Services, Inc.
Location: Redwood City
Posted on: April 18, 2024
Job Description:
Z--m has reimagined student transportation, the nation's largest
mass transit system. Our integrated end-to-end cloud-based platform
provides a modern service for school districts purpose-built around
the needs of kids and the expectations of their families. Z--m
provides one seamless, real-time interface for parents, drivers,
schools, districts, administrators, and operators, to transport
children safely and with increased visibility and personalized
care. Our multi-sized vehicle approach includes an electric
vehicle-first commitment, reduces student commute times by up to
20%, and coupled with our marketplace, delivers added fleet
efficiency and optimization. We have been driving the industry
forward since 2015, and with more than 8 million miles completed to
date, we are leading a new era of safe, reliable, efficient, and
sustainable transportation.Reporting to the Chief People Officer,
this People Leader is responsible for helping employees be
productive, engaged and effective at work, from the moment they are
hired to the moment they leave.Responsibilities:
- Responsible for the "employee lifecycle" end to end:
onboarding, benefit enrollment, transfers, changes to employee
record, leaves of absence and off-boarding.
- Responsible for Benefits strategy and administration.
Experience moving from PEO to fully insured plans.
- Responsible for all employee data and upkeep of all People
Systems (including those in spreadsheets). Big plus if they have
experience assessing, selecting and implementing new HR tools and
technology.
- Partners with Finance to drive HC planning/tracking, pay and
equity changes and bonus plans (documentation and execution)
- Partners closely with the Lead Operations HRBP to support the
field and drive consistency and efficiency when and where it makes
sense for employees and the business
- Partners closely with Legal on immigration cases and
mobility
- Responsible for HQ employee relations, including
investigations, documentation and partnership with legal when
necessary
- Partners with Chief People Officer and Founders to build and
implement key People Programs for both HQ and the Field
- Helps execute/manage key People Programs: Compensation
programs, performance management, onboarding
- Understands and proactively keeps up with ever changing
compliance, laws and regulations (for all jurisdictions and
employee populations)
- Responsible for tracking and reporting HR metrics
- Compensation experience a big plus (compensation benchmarking,
survey data, merit cycle management, bonus tracking, etc)
- Responsible for managing and developing People Ops team (2
employees), including day to day directionRequirements:
- At least 12+ years of experience
- Can "fly high and low" but enjoys being hands on and "in the
weeds"
- Highly analytical and detail oriented
- Venture backed, start-up HR experience required
- Process thinker that leverages process improvement
methodologies
- Strong communicator both verbally and written
- Spikes to the operational side of the Strategy/Operational
continuum. Drives operational rigor by identifying, monitoring, and
improving key people and operational metrics
- Builds for today with an eye towards tomorrow. We need to be
nimble and process light in many cases but we also need to ensure
we are creating foundations that scale towards IPO readiness.
- Pragmatic problem solver: builds solutions with clearly defined
scope, deliverables, resources, and key measures of success
- Data driven with an eye towards unlocking data insights that
support decisions and efficiency gains.
- Employee centric: Collaborates with stakeholders and
cross-functional partner teams to implement a customer-focused
mindset in building out People technology, processes, and
operational capabilities across offices
- Strong manager and mentor - experience building and scaling a
people ops team
- Note: This person does not need to have deep Zum related
industry experience but does need to be interested in and excited
about our vision/missionThe target base salary range for this role
is listed in the compensation section below. Actual salary may be
above or below this range based on factors such as location,
skills, and relevant experience. In addition, this position may
include additional compensation in the form of bonus, equity or
commissions. If you are a full time salaried employee or hourly
worker we offer the following benefits: Medical, Dental, Vision,
401(k), Holidays, Wellness, Vacation and more. The targeted pay
range for the role in US CA is $225-275kZum Services, Inc. and all
its subsidiaries provide equal employment opportunities to all
employees and applicants for employmentandprohibits discrimination
and harassment of any type without regard to race, color,
religion,age,sex, national origin, disability
status,genetics,protected veteran status,sexual orientation, gender
identity or expression,or any other characteristic protected
byfederal, state or locallaws.
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Keywords: Z--m Services, Inc., Redwood City , Sr. Director, People Operations, Executive , Redwood City, California
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