Director, Competitive Intelligence

Company: LogicMonitor
Location: San Francisco
Posted on: May 9, 2025

Job Description:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.This position is based in San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.To learn more about life at LogicMonitor, check out ourCareers Page .What You'll Do:LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the seventh year in a row!We are seeking aDirector of Competitive Intelligence to lead the strategy, execution, and integration of competitive insights that influence product direction, go-to-market strategy, and executive decision-making. In this high-visibility role, you will build and scale a best-in-class competitive intelligence function with direct impact on growth and long-term planning.With strong alignment to the C-suite and deep collaboration across Product, Marketing, Sales, Strategy, and Analyst Relations, you will unlock key market dynamics and deliver insights that shape LogicMonitor's positioning and trajectory. If you're a strategic thinker with a passion for turning data into action, this is your opportunity to make a lasting impact.

• Develop and execute a structured market and competitive intelligence program, from research and synthesis to strategic recommendations.
• Own the perspective on competitive landscape, incorporating feedback from partners, customers, GTM, product and analysts
• Stay ahead of emerging technologies, shifts in buyer behavior, and moves of key competitive players across customer and partner segments
• Track roadmap developments and feature parity across competitors to anticipate threats and inform roadmap decisions. Collaborate with Product Management and Engineering on technical validation of findings
• Executive Strategy & Decision Support: Deliver quarterly executive briefings on competitive threats, emerging opportunities, and strategic market movements. Provide competitive inputs into strategic planning, product roadmap discussions, pricing/packaging updates, and M&A diligence.
• Lead LogicMonitor's Win/Loss program, partnering with Sales, PMM, and GTM Ops to analyze trends, identify deal drivers, and translate insights into actionable playbooks.
• Present monthly thematic Win/Loss insights and quarterly retrospectives to Sales, Product, and Executive teams.
• Incorporate closed-lost analysis and voice-of-customer interviews to uncover root causes and strengthen competitive positioning.
  
  GTM & Product Enablement & Cross-Functional Program Management
  • Partner with Product Marketing to deliver timely intel into GTM tools (Crayon, Highspot, Gong) and ensure consistent enablement.
  • Lead monthly CI working sessions with GTM teams to update positioning guidance and field tools
  • Partner with Product Marketing and Sales enablement to update detailed battle cards, product comparisons, pricing benchmarks, and technical SWOTs to inform product and field teams.
  • Drive quarterly cross-functional briefings to align Sales, Product, Marketing, and Strategy teams on competitive trends and market dynamics.
    
    Reimagine Competitive Intelligence with GenAI
    • Build a self-learning Competitive GPT that evolves with internal and external data, offering real-time insights in the flow of work.
    • Use LLMs to proactively surface competitive blind spots and anomalies before they hit the field.
    • Automate intelligence gathering, battlecard creation, and win/loss synthesis to cut latency from weeks to hours.
    • Shift from reactive analysis to predictive foresight with AI-driven market and pricing signals.
    • Instrument GenAI tools with dashboards that measure business impact and continuously optimize models based on feedback loops.What You'll Need:
      • 10+ years in competitive intelligence, market strategy, technical product marketing, or product management, ideally in observability, cloud infrastructure, or enterprise SaaS.
      • Deep knowledge of observability technologies (e.g., infrastructure monitoring, APM, log analytics, distributed tracing, OpenTelemetry, eBPF, AI Ops).
      • Demonstrated success standing up and scaling CI and Win/Loss programs with recurring cadences and measurable business impact.
      • Strong analytical and synthesis skills with the ability to translate technical and commercial insights into clear executive recommendations.
      • Executive-level communication and storytelling ability; proven experience influencing high-level stakeholders across functions.
      • Proficient in platforms like Crayon, Salesforce, Gong, and modern research tools; comfort with & desire to build with AI in research workflows.
      • Bonus: Experience with pricing/packaging strategy, customer sentiment analysis, or managing analyst-facing programs.#LI-SS1 #LI-Hybrid #BI-Hybrid
        LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page .The Base Salary range for this role is:$192,170 - $264,330 USDOur goal is to ensure an accessible and inclusive experience for every candidate.If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via thisAccommodation Request Form .
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Keywords: LogicMonitor, Redwood City , Director, Competitive Intelligence, Executive , San Francisco, California