Store Manager - Great Mall Milpitas
Company: Marc Jacobs
Location: Milpitas
Posted on: June 2, 2025
Job Description:
Overview:Marc JacobsInternational, powered bythe creative genius
of Marc Jacobs, seeks a Store Manager to lead its Great
Malllocation inMilpitas, California. The Store Manager will oversee
the daily operation of the store including the overall management
of the team, merchandise, and sales results. Reporting to the
Regional Manager, this position is responsible for loss prevention
compliance, human resources management, as well as visual
merchandising presentation. The Store Manager will lead by example
and deliver positive and inclusive client experiences which
contribute to the overall commercial success.RESPONSIBILITIES
INCLUDE BUT ARE NOT LIMITED TO:Business Acumen:
- Lead team to achieve individual and team sales targets
- Implement a culture that leverages on all KPls
- Analyze sales figures and KPls using available data/systems to
better understand performance and sales opportunitiesCustomer
Experience:
- Deliver excellence; strive to exceed the expectations of
clients
- Drive the team to fully embrace a clienteling culture of
building strong and long-term relationships with clients
- Ensure the development, implementation, and execution of
company CRM initiatives by providing action plans to the team
- Promote brand awareness, establish market/store presence
through community engagement and store eventsVisual Merchandising:
- In partnership with visual merchandising team, ensure store
visual standards are met and maintained
- Support the Visual Team in planning and performing any
necessary changes in visual environment
- Review sales frequently and take action on visual merchandising
to improve salesPeople Management:
- Develop, train, and continuously motivate associates towards
achieving and exceeding sales objectives
- Lead the recruitment process; build a talent pipeline through
networking and competitive shopping
- Provide guidance to associates; deliver constructive feedback
and learning opportunities through coaching conversations
- Oversee performance process for all associates and assist in
establishing goals/objectives
- Build development plans for all employees; identify and create
action plans
- Ensure a consistent and seamless onboarding experience for all
new hires
- Schedule effectively to drive sales and manage the allocation
of staff resources
- Partner with Regional Manager and Human Resources for all
employee relations issues to ensure effective course of action
- Promote a culture of belonging; ensure that all individuals
feel welcomed, valued and includedOperations:
- Manage the day-to-day operations of the store to ensure the
store meets key performance indicators and profit and loss
expectations
- Maintain inventory accuracy and shrink rates within company
standards by regularly following up with operations and
implementing initiatives as needed
- Maintain store operating budget while aiming to reduce overall
cost
- Comply with all Loss Prevention audits, cycle counts, incident
reporting and inventory reconciliations to ensure annual inventory
shrinkage is below company target
- Oversee the processing of incoming and outbound merchandise
requests and shipments
- Develop accurate monthly schedules by analyzing peak hours to
ensure adequate floor coverage and timely submission of payroll
records for all employees
- Uphold company and store standards, policies and
proceduresQUALIFICATIONS:
- 8+ years' retail experience
- Minimum of 3+ years' experience managing others within a
customer service environment required
- Proven record of motivating, developing, and coaching team
members
- Strong analytical skills - ability to analyze retail KPI's and
on-floor behaviors
- Ability to analyze selling reports, identify business trends,
and react quickly to the needs of the business
- Demonstrated verbal and written communication skills
- Excellent organizational, follow-up, and time management skills
- Passion for the Marc Jacobs brand and product offering
- Passionate about the customer experience
- Delivers Excellence - demonstrates passion and empathy,
anticipates and exceeds client expectations
- Cultivate an Entrepreneurial Spirit - embraces change and new
opportunities while remaining true to the DNA of Marc Jacobs
- Creative & Innovative - promotes curiosity, diversity and
collaboration - is open to disruptive ideas
- Ability to connect to the customer through excellent service,
strong visual presentation and business acumen
- Computer skills including operating a POS and navigating
Microsoft Office suite
- Must have flexibility to work a retail schedule including
evenings, weekends and holidaysSALARY & BENEFITS/WHAT WE OFFER:The
compensation for this position ranges from $65,000 -
$75,000(annually) plus bonus. The rate of pay offered will be
dependent upon candidate's relevant skills and experience. In
addition, we offer our employees a comprehensive benefits package
including paid holidays, vacation time, sick and personal time,
medical, dental and vision insurance, and 401k matching. We also
offer discounts on travel, entertainment, and more through our
partnership with PerkSpot. MJ employees also receive discounts on
MJ products throughout the year, as well as access to discounts on
other LVMH brands.ABOUT MARC JACOBSFor nearly 40 years, Marc Jacobs
has been a driving force in fashion with his philosophy: pioneering
designs, an irreverent spirit, the everyday and the extraordinary.
Today, the brand continues to make its Marc as rebellious,
unpredictable, and original.Our work is founded on our core brand
pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in
design and spirit, our teams thrive off relentless authenticity, an
openness to standing out, and inclusivity for all.EEO STATEMENTMarc
Jacobs International was founded on Marc's vision of celebrating
uniqueness and being Perfect as You Are. We are committed to
building an equitable and inclusive culture that values diversity
of thought, background, and experience - all essential to our
spirit of innovation and creativity. In line with this commitment,
we believe that the best candidate may be one who comes from a less
traditional background or may meet the qualifications in different
ways. We encourage you to apply even if you don't meet all of the
listed qualifications.Marc Jacobs International is committed to
providing equal employment opportunities to all employees and
applicants for employment regardless of race, color, sex, sexual
orientation, gender identity or expression, age, veteran status,
national origin, religion, disability, or any other characteristic
protected by federal, state or local law.
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Keywords: Marc Jacobs, Redwood City , Store Manager - Great Mall Milpitas, Executive , Milpitas, California
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