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Data Lab Analyst

Company: Tata Consultancy Services
Location: Redwood City
Posted on: February 19, 2021

Job Description:

Looking for someone with Business & Data Analyst experience, will be important to have Business understanding and how the data will be used for the business from their click stream and customer journey data.Tools & technology : Tableau, SQL and Amazon Redshift (exposure)Experience: 6 to 8 Yrs Role - Who can take very large and complex data, find new ways to answer business questions by manipulating and analyzing the data, define success measures to monitor customer performance, transform the data so that others have an easier time getting to the same answer, design reporting frameworks that can be used by other analysts to further explore the data and monitor KPIs, and coordinate with subject matter experts who will build out any recommended solutions. Good Analyst experience & strong data background, who can think critically, can drive to understand goals by asking lots of questions, has a high degree of curiosity and creativity, and can tell compelling stories using complex data. Ideally, this is someone who has been working in the analytics arena for many years and has experience with customer journey analytics. Overall goal of projects: Develop an analytics framework for how to answer business questions related to the customer journey (includes data analysis and recommendations for data marts and reporting suites) Responsibilities:1. Develop a comprehensive list of business questions by interviewing business stakeholdersa. High Level Question: Why do customers get stuck at different points in the critical path (shopping > Creating > Completing > Purchasing)? Why does a user start a project but not complete it?2. Analyze Adobe clickstream and Mixpanel app data to understand how customers are engaging with time and platforms3. Develop requirements for building new customer journey data marts for other analysts to use4. Coordinate with BI team on reporting requirements5. Creative and problem solving

Keywords: Tata Consultancy Services, Redwood City , Data Lab Analyst, Healthcare , Redwood City, California

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