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Sr. Lab Computing Analyst

Company: Russell Tobin & Associates LLC
Location: Redwood City
Posted on: May 19, 2023

Job Description:

Job Title: Sr. Lab Computing Analyst
Location: Redwood City, CA 94065
Duration: 09 Months
Pay rate: $75.00/Hr. To $80.00/Hr.

  • Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implements customer specified benchtop computing design and processes
  • Administers and assures connectivity of customer's Windows based platform
  • Conduct and maintain inventories of client systems
  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  • Manage On-boarding, retirement and relocation of equipment
  • Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensures adherence to client's corporate policies through periodic reporting and compliance programs
  • Acts as the technical support contact for instrument vendor
  • Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
  • Provides technical support for new system validations and change management efforts
  • Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Acts as client Liaison for software/hardware related inquiries
  • Participate in client team meetings
  • Provides support across all PerkinElmer Enterprise practices as required
  • Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required

    Critical Skills:

    • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
    • Ability to troubleshoot complex technology issues.
    • Strong verbal and written communication skills.
    • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

      Basic Qualifications:

      • Bachelor's Degree or relevant industry experience.
      • 5 plus years' experience in lab IT or regulated IT environment

        Preferred Qualifications:

        • A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
        • Excellent analytical and problem-solving skills
        • Detail oriented and able to follow written documentation for task execution
        • Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative
        • Ability to multitask and support various groups of users
        • Experience in a validated environment is a plus. Experience working in GxP, ISO, and FDA-compliant facilities is a plus

          Rate/Salary: $50.00/Hr. - $55.00/Hr.

Keywords: Russell Tobin & Associates LLC, Redwood City , Sr. Lab Computing Analyst, Healthcare , Redwood City, California

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