Technical Writer (Remote)

Company: Amobee
Location: Redwood City
Posted on: November 12, 2021

Job Description:

The Technical Writer is responsible for developing and maintaining product documentation, to convey clear and effective product details for an optimal end-user experience. This role will write new help center articles and update existing content like release notes, procedural, conceptual, and reference content based on content guidelines and existing processes for a Help Center hosted in Zendesk. The individual is also required to take screenshots and GIFs for inclusion in the articles. Becoming a subject matter expert is an important aspect of the role in order to create and deliver content in a fast-paced environment. This individual will support the documentation team and play an active part in Amobee's go-to-market process. This role is available in any of our US office locations, remote or hybrid. Please provide a writing sample (attachment or link) with your application. Responsibilities * Write and maintain technical documentation in a timely and qualitative manner on Amobee Products to ensure support for evolving product releases and business needs. * Understand product features to be able to write the most accurate and relevant documentation. * Peer content review and support as needed. * Learn tools and processes that support Amobee's Help Center. * Produce content in a variety of formats (e.g., text, visual, gifs). Required Qualifications * 3-5 years of experience as a technical writer developing customer documentation at an AdTech company * Experience with content management systems (e.g., Zendesk, Freshdesk, Atlassian Confluence). * Strong written communication skills and the ability to turn highly technical information into clear, concise, and focussed messaging that's easy to understand for Amobee's end users. * Experience with Zendesk or Freshdesk * Ability to collaborate with technical subject matter experts to develop content. Desirable Qualifications * A Bachelor's degree in Technical Writing, Communications, Computer Science is desirable. * Experience with one or more of the following: HTML, XML, CSS, or Javascript. #L1-TB1 About Amobee The world's leading independent advertising platform, Amobee unifies all advertising channels-including TV, programmatic and social-across all formats and devices. We provide marketers with streamlined, advanced media planning capabilities powered by in-depth analytics and proprietary audience data. Our platform and technology, provides the most advanced advertising solutions for the convergence of digital and advanced TV- including linear TV, over the top, connected TV, and premium digital video. Enabling advertisers to plan and activate across more than 150 integrated partners, including Facebook, Instagram, Pinterest, Snapchat and Twitter. Amobee has been named to Fortune's Top 10 Best Workplaces in Advertising and Marketing. Amobee's platforms have been widely recognized amongst our industry winning numerous awards in technology innovation, see all Amobee Awards. We are a wholly owned subsidiary of Singtel, one of the largest telco companies in the world, reaching over 700 million mobile subscribers in 21 countries. Amobee operates across North America, Europe, Middle East, Asia and Australia. For more information, visit amobee.com or follow @amobee In addition to our great environment, we offer a competitive base salary, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Amobee.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.

Keywords: Amobee, Redwood City , Technical Writer (Remote), IT / Software / Systems , Redwood City, California