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Lab Systems and Software Specialist

Company: KDInfoTech Inc
Location: Redwood City
Posted on: September 18, 2023

Job Description:

Who is KDInfotech?

KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.

A Day in the Life of our Lab Systems and Software Specialist

Our Lab Systems and Software Specialist, install, configure, and support systems and software for our clients laboratories to meet and exceed their scientific demands; and to ensure uninterrupted services to our clients state-of-the-art laboratories in Redwood City. They are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role.

Who Should Apply?

We welcome all applicants that have a background in supporting lab systems and software. Applicants must have worked in IT environments that use MAC, Windows, and Linux operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.

Daily Objectives

  • Provide technical expertise and work the labs and third party vendors to plan and implement lab systems and software for the Client's scientific community.
  • Provide day-to-day onsite support for Lab systems and collaborate with scientists and external vendors to ensure prompt resolution of issues with minimal downtime
  • Identify opportunities for improvement that will streamline and/or expedite the delivery of improved laboratory research and its supporting business applications/processes t optimize performance, reliability, and security.
  • Develop and maintain relationships with key stakeholders, including lab managers, researchers, and vendors, to ensure that the IT is aligned with their needs and expectations.
  • Demonstrate an appropriate awareness of the service needed by the users by building relationships across the site to provide a feedback channel into Lab Systems and Software
  • Develop and maintain relationships with key stakeholders, including lab managers, researchers, and vendors, to ensure that the IT is aligned with their needs and Expectations.
  • Provide excellent customer service to scientists with a high level of professionalism, communicate with them clearly and effectively; and ensure compliance with standards and policies for Good Laboratory Practices (GLP)

    Qualifications and Skills
    • Engineering Lab Experience required
    • 4+ years of supporting Scientific Lab Software and Hardware
    • Software Systems (SoftMouce, MatLab, Lab Archives, Benchling)
    • Hardware Systems (Imaging, Spectrophotometers, Microscopes)
    • Proven ability to comprehend end user expectations and provide key results/solutions
    • Ability to build relationships and communicate effectively
    • Excellent customer service skills
    • Experience working with compliance standards and policies

      $104,000 - $135,000 a year

      The expected, full-time, annual base pay scale for this position is based off of skills, experience, and location.

      Why work for KDI?

      KDI offers leading edge benefits to all of our team members that include but are not limited to;

      Unlimited PTO and Sick days

      PPO and HMO options for Medical Benefits

      Dental and Vision Benefits

      401k Match

      Work from home flexibility

      Cell phone reimbursement options

Keywords: KDInfoTech Inc, Redwood City , Lab Systems and Software Specialist, IT / Software / Systems , Redwood City, California

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