ServiceNow Developer I
Company: Golden 1
Location: Sacramento
Posted on: April 25, 2024
Job Description:
TITLE: SERVICENOW DEVELOPER I
STATUS: EXEMPT
REPORTS TO: MGR - SERVICENOW MANAGER
DEPARTMENT: IT-SUPPORT
JOB CODE: 11514
PAY SCALE: $80,700.00 - $92,000.00 ANNUALLY
GENERAL DESCRIPTION:
The ServiceNow Developer I is an entry-level position responsible
for assisting in the design, development, and maintenance of the
ServiceNow platform within the organization. The candidate will
work under the supervision of senior developers and will be
involved in building and modifying applications, workflows, and
integrations to support business needs. This role provides an
excellent opportunity to learn, grow, and contribute to the
organization's digital transformation initiatives.
TASKS, DUTIES, FUNCTIONS:
- Development and Maintenance:
- Assist in the development of business rules, client scripts, UI
actions, UI policies, workflows, and other ServiceNow
configurations.
- Support the maintenance and enhancement of existing ServiceNow
applications.
- Testing and Deployment:
- Perform unit testing of developed solutions.
- Assist in deploying updates and new configurations to the
production environment following the company's change management
processes.
- Documentation:
- Document all development and maintenance work to ensure
knowledge transfer and system maintainability.
- Contribute to the creation and maintenance of user guides and
training materials.
- Support:
- Provide basic support for the ServiceNow platform, resolving
incident tickets and fulfilling service requests.
- Assist in troubleshooting and resolving issues reported by
end-users.
- Collaboration:
- Collaborate with team members, process owners, and other
stakeholders to understand requirements and achieve project
goals.
- Attend and participate in team meetings and collaborative
planning activities.
- Continuous Improvement:
- Participate in training and educational opportunities to
enhance knowledge and skills.
- Contribute ideas and feedback for process and system
improvements.
- Compliance:
- Adhere to the organization's IT policies, procedures, and
standards. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE
PERFORMANCE OF THESE TASK:
- Effective oral and written communication skills required to
interpret, resolve, and document business or technical.
- Must possess sufficient manual dexterity to skillfully operate
applicable computer hardware, a variety of hand tools and standard
office equipment.
- Must be able to self-prioritize work in a manner that maintains
deliverable targets. ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
- INTERNAL: All levels of staff and management.
- EXTERNAL: Vendors QUALIFICATIONS:
- EDUCATION: Bachelor's Degree in Computer Science, Information
Systems, or a related field.
- EXPERIENCE: 0-2 years of experience with ServiceNow or other
ITSM platforms. Prior internship or co-op experience in a similar
role is a plus. ServiceNow Certified System Administrator
certification is preferred
- KNOWLEDGE / SKILLS:
- Basic understanding of IT Service Management (ITSM)
processes.
- Basic knowledge in web development technologies like
JavaScript, HTML, and CSS.
- Good problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a collaborative team
environment.
- Willingness to learn and adapt to new challenges.
- Strong desire to grow within the ServiceNow development career
path.
PHYSICAL REQUIREMENTS:
- Prolonged sitting throughout the workday to accomplish
tasks.
- Availability for emergencies and on call duty 24 hours a day, 7
days a week, as needed.
- Occasional travel may be required.
- Corrected vision in the normal range required to configure,
test, and troubleshoot network server hardware and data.
- Hearing within normal range.
- Must possess sufficient manual dexterity to skillfully operate
applicable computer hardware, a variety of hand tools and standard
office equipment.
- May work additional work hours to accomplish tasks.
LICENSES / CERTIFICATIONS:
ServiceNow Certified System Administrator certification is
preferred.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE
ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE
REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES
REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER
KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND
PHYSICAL ABILITIES.
REV.01/12/2024
Other details
- Job Family Non-Manager
- Job Function Non-Manager
- Pay Type Salary
- Min Hiring Rate $80,700.00
- Max Hiring Rate $92,000.00
Apply Now
Keywords: Golden 1, Redwood City , ServiceNow Developer I, IT / Software / Systems , Sacramento, California
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