L2 Service Technician
Company: CyberCSI Inc.
Location: South San Francisco
Posted on: February 13, 2026
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Job Description:
Job Description Job Description About the Role: We are looking
to hire a skilled L2 Service/Repair Technician to assist our
clients with computer hardware issues. You will be required to work
on-site 8 – 5pm Monday thru Friday. This self-motivated candidate
will follow defined account or departmental policies and
procedures, work on routine assignments, identify, test and repair
system hardware. Minimum Qualifications: Previous Repair
certification with Apple and HP a plus Technical authorization with
CompTIA "A" Certification a plus Requires a technical background
with at least 2 years of professional experience Able to multitask
and prioritize multiple projects Good interpersonal and
organizational skills are a must Must be dependable and able to
meet deadlines consistently Should have the ability to work under
pressure and be flexible to adapt to a changing environment
Troubleshooting and problem solving experience is preferred Must
possess excellent communication skills General knowledge of
Microsoft Office and Google Apps is a plus Experience with a
service ticketing database, IE: HPSM, ServiceNow is a plus.
Knowledge in one or more operating systems such as Mac OS or
Windows 11. Reliable means of commuting to and from work is
mandatory. Responsibilities: Face to Face support regarding MacOS
and Windows, software, configuration and hardware issues. Respond
to dispatched assignments usually involving the installation,
repair or maintenance of desktop computer hardware. Imaging,
pre-configuration, re-certification, data migrations and
application installation for MacOS and Windows systems. Logistics
of receiving, handling and sorting of computer and related
peripherals products received from customers and hardware vendors.
Confer with and provide feedback to management to assist
development of service quality assurance processes and procedures.
Manage assets and take detailed notes utilizing Customer
Relationship Management tools or applications by keeping status,
details, notes or any other updates consistent between multiple
tools or applications utilized for CRM and tracking purposes.
Execute the delivery of services per Service Level Agreements to
customers Expected to populate the Knowledge Base frequently and
document resolutions Clearly document workarounds, and frequently
asked questions for problems and service requests Work
independently and report progress to your supervising manager Other
duties and responsibilities may be assigned Physical Requirements:
While performing the duties of this job, the employee is required
to stand, walk, sit, and reach with hands and arms. The noise level
in the work environment is usually moderate. The employee must be
able to lift up to 50lbs to occasionally move heavy boxes and/or
computer hardware. Skills: As an L2 Service Technician, you will
use your technical expertise and customer service skills on a daily
basis. You will need to have a strong understanding of computer
hardware troubleshooting techniques to resolve technical issues.
Additionally, you will need to have excellent communication skills
to effectively communicate with clients and other technical teams.
Your ability to work independently and in a team environment will
be critical to your success in this role. Preferred qualifications
such as experience with hardware diagnostic tools, manufacturer
hardware certifications, and IT service management frameworks will
also be beneficial in this role.
Keywords: CyberCSI Inc., Redwood City , L2 Service Technician, IT / Software / Systems , South San Francisco, California
