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Marketing Automation Senior Consultant

Company: Box
Location: Redwood City
Posted on: September 16, 2020

Job Description:

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with e nterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 9 7 ,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.

WHY BOX NEEDS YOU

Every business in the world is looking to modernize the way that they work. A s the leader in cloud content management, Box is the only company that can help enterprises transform how people work together . Marketing Ops team is part of the Go-to-Market Operations and work closely with Marketing and other business units. Box is growing very fast therefore you get to work on challenging project to support this amazing growth. You get to show off your amazing balance between strategic and hands-on capabilities.

We are a committed and driven team of marketing operations professional who are eager to learn and grow. We want to bring in an individual who can add additional insights and fresh ideas to our ever changing dynamic environment. We want someone who brings strategic vision and operational excellence while also be a sound operations partner for the business.

WHAT YOU'LL DO

As a Senior Consultant on the Marketing Operations (MOps) team , you will serve as a key contributor within our marketing automation platform (MAP) from a strategic, programmatic and operational perspective. This role reports to the Senior Manager, Marketing Automation on the Marketing Operations team. This role involves the collection, creation and distribution of best practices and works with marketers to apply marketing automation capabilities within the organization. In addition, you will be asked to support MarTech solutions management. You will develop a clear understanding of the entire Martech stack, and will work with IT to manage it. You will accomplish this by effectively collaborating with Boxers in other departments, specifically Business Analytics, Sales Operations, Finance & Information Technology. In doing so, yo u will ensure MOps is seen as a critical element of our revenue 'engine' by our Go-To-Market leaders in Sales & Marketing.

Work with marketing leadership to support the coordinated, enterprise-wide marketing automation strategy

Optimize and standardize marketing automation processes across the organization, including playbook creation

Create a model to track and measure program objectives for each technology from adoption to execution and optimization

Collaborate with the campaigns team, product marketing and field marketing to ensure there is a cohesive creation, execution and testing/optimization strategy to increase engagement

Document and communicate/distribute across the organization best practices for marketing automation

Optimize audience segmentation supporting email programs in collaboration with business stakeholders

Collaborate with Sales Operations and Business Analytics to enable Customer 360 insights

Support marketing automation administrators and specialists, and oversee the selection and management of agencies and third-party vendors

WHO YOU ARE

You are an experienced Marketing Automation administrator, and will embrace the role of being a key member on the Marketing Automation team within Marketing Operations. You are a passionate Marketing operations professional who has history in operations as well as Marketing (demand gen/campaign, programs, digital, etc.) background. You enjoy seeking to understand the challenge and work resiliently to provide sounds solutions to the business. You have hands-on experience with various Marketing automation platforms. You have experience with database related motions including data quality and governance, audience segmentation and targeting. You have led business impacting and successful projects that require contribution from cross functional teams. You are a team player and have a mindset to help and enable people around you. You are committed to advocate for client needs and have a desire to develop relationships. You have in-depth knowledge of privacy regulation/laws such as GDPR, CAN-SPAM, CASL. And you are a data-driven decision maker but also embrace creativity.

Additional qualities that we're looking for:

BS in Marketing or have a minimum of 3-5 years relevant experience.

Marketo certified and worked on marketing operations teams.

Experience implementing new Martech applications - specifically Drift (our AI driven chat bot).

Shown success in collaborating and influencing business stakeholders with best practices and recommendations in regard to audience segmentation as well as drive strategic alignment and establish guidelines that provide clarity and improve productivity and business outcomes

Implemented nurture programs and lead scoring (predictive scoring is even better) programs.

Strong communicator - both internal and external.

Team player and enjoy sharing knowledge with other team members.

Comfortable with ambiguity and resolving conflicts constructively while being a solution oriented partner to the business.

Successfully project manage cross-functional initiatives resulted in quality products delivered on time and on budget

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for Box in the United States?  *

U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Box are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

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Celiac disease

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Deaf or hard of hearing

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Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

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Keywords: Box, Redwood City , Marketing Automation Senior Consultant, Other , Redwood City, California

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