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Technical Writer

Company: Box, Inc.
Location: Redwood City
Posted on: September 17, 2020

Job Description:

Redwood City, CA, United States Product and Design

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with e nterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 9 8 ,000 businesses, including 70 % of the Fortune 500 who trust Box to manage their content in the cloud.

WHY BOX NEEDS YOU

Our team is searching for someone who not only has the chops to deliver timely documentation for all our releases and launches, but is also able to support the vision of how the technical writing function should evolve to streamline the process internally. You are earlier in your writing journey, but you should be able to help explore new ways to create increased engagement from our end-users. You understand the need to engage cross-functionally to get the information and content you need to deliver documentation in a timely manner.

As the technical writer y ou care deeply about how your deliverables materially make our customers' lives better.  Y ou understand the business and the analytics/metrics that drive success in technical documentation . You will be responsible for creating and editing content that will be consumed by users in many of Fortune 500 companies by working collaboratively with engineering , product team members and Go To Market partners. You will be tasked to bring amazing documentation to market by creating simple and concise guides for Box's end users and defining the customer-facing voice of Box .

WHAT YOU'LL DO

Keep Box customers aware of new and existing features by conveying technical material in a clear, concise fashion, and keep them engaged and ready for the next release

Create, write, edit, and format exter nal product documentation

Provide insight and help support tactical initiatives around organizational knowledg e and content development processes

Help evangelize the writing style guide and work to refine and improve documentation deliverables

Proactively gather information from software engineers, designers, and product managers about new features and upcoming product changes , then translate and represent the information in a manner suitable to the target audience

Ensures consistency of tone and use of language within customer-facing documentation

Assist in maintaining image log

WHO YOU ARE  2+ years of technical writing experience in a technology company

Familiarity with reading and researching JIRA

Clear written and verbal communication skills

Ability to deliver high-quality documentation paying strong attention to detail

Able to write in explanatory and procedural styles for multiple audiences

Skilled at organization, prioritization and multi-tasking

Strong understanding of customer needs and experience acting as a customer advocate

Adapt well to working within a writer work group and sharing content deliverables

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Like what you see? Get notified for similar jobs Want to tell the world? Share this opportunity Get tailored job recommendations based on your interests. Not ready to apply? Join our Talent Network to stay in the loop.

Keywords: Box, Inc., Redwood City , Technical Writer, Other , Redwood City, California

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