Lead Design Researcher

Company: Capital One
Location: Redwood City
Posted on: November 23, 2020

Job Description:

201 Third Street (61049), United States of America, San Francisco, California Lead Design Researcher Lead Design Researcher We are currently seeking a Lead Design Researcher to join our team to focus on strategic level research. Because we are a human centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity and asking questions to understand our customers is core to delivering best in class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, we would love to hear from you.

What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

Collaborating with technology, product, and business teams to create intuitive and engaging customer experiences across multiple projects simultaneously, start to finish

Translating findings into product direction that guides the experience and product decisions

Leading and shaping early product definitions with formative and foundational research.

Engage in portfolio prioritization to help set the strategy and product road map for the team

Manage through open ended problems and support early product definition

Advocate for the customer through human-centered design methods

Defining standards and best practices for how research is done in a non-centralized research model

Champion prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Lead & Develop Teams

Building and leading successful teams through career development by mentoring, coaching, and elevating others

Guide team members in strategy, research, alignment, and analysis

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Execution & Delivery

Demonstrate fluency of design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization utilizing qualitative and quantitative research methods

Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration

Participate in end-to-end product design by:

Conducting research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.

Leading designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Facilitate synthesis and knowledge mapping sessions, teaching research methodologies

Distilling findings into clearly articulated and actionable insights for stakeholders by clearly articulating strategies

Knowledge management and decimation of insights, and creating standards for how research is done, shared, templatized and managed

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Present and communicate research and analysis clearly and effectively across various organizations in any format required. Must be able to sell, support, explain, and simply present usability approach and research to various audience types

Basic Qualifications

At least 5 years of human centered research experience

Preferred Qualifications

Degree in social sciences, human factor, cognitive science, human computer interaction or behavioral economics

Ph.D., or certifications in a design or research related field

Experience leading large bodies of work, research strategy and teams

Comfortable working with agile and legal teams

Familiarity with conducting and analyzing research for cross channel experiences

Comfortable working with a variety of business partners and delivering outcomes

Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Redwood City , Lead Design Researcher, Other , Redwood City, California