Desktop Support

Company: HCL Americas
Location: Redwood City
Posted on: May 1, 2021

Job Description:

Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Industry-specific certification in relevant computer languages or software may be required 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Accept constructive criticism and customer feedback regarding their experience with software or IT services Extensive experience working with different operating systems including Windows, Mac OS and Linux Ability to prioritize and manage several milestones and projects efficiently Professional written and interpersonal skills are essential when communicating with customers and clients Experience installing and configuring computer systems and applications for a large company Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com (www.hcltech.com) Associated topics: assist, assistance, front desk, help desk, information technology support, network, pc, support specialist, technical support, technical support specialist

Keywords: HCL Americas, Redwood City , Desktop Support, Other , Redwood City, California