Founded in 1965, Telecare is a rapidly growing mental health
care company dedicated to making a difference for our clients, the
community, and our employees. We offer an array of mental health
services to adults with serious mental illness. We partner with
public sector entities and behavioral health organizations and have
over 130 programs and over 4,000 employees across the country. And
we're growing all the time! When you work at Telecare, you help to
empower thousands of individuals every day in their journeys of
Telecare is proud to have been recognized by The Bay Area
Business Times as the 9th Best Place To Work In the Bay Area for
2020! This is the 18th time we have made the list!
Cordilleras is a licensed 68-bed mental health rehabilitation
center (MHRC) and a licensed 49-bed adult residential facility
(ARF) called The Suites. Cordilleras primarily serves San Mateo
County residents, 18-59, with long histories of mental illness and
multiple episodes of acute psychiatric hospitalization.
RESIDENTIAL COUNSELOR II
STATEMENT OF PURPOSE
We exist to help people with mental impairments realize their
Telecare will deliver and manage excellent services and systems
of care for persons with serious mental illness.
Employment Status: On-Call
Shift: AM/PM as needed
Days: Sunday - Saturday as needed
The Residential Counselor provides direct and indirect services
to both individuals and groups of residents.
At least three (3) years of direct service experience in a
mental health setting is required. High School graduation or a
G.E.D. equivalent required; an AA Degree in a related field is
preferred. Necessary skills include the ability to communicate well
and knowledge of psychiatric treatment modalities. The ability to
read, write and speak English is crucial. Must have a valid
California driver's license, a DMV clearance for insurability, a
vehicle (approved for safety), and proof of insurance. Applicant
must be finger printed, sign under penalty of perjury that there
has been no conviction of any crime, other than minor traffic
offenses, and receive clearance from the Department of Justice/FBI.
Must have completed first aid and CPR training or obtain
certification with four (4) weeks of hire.
KEY RESULT AREAS
MISSION, VALUES AND BELIEFS
* Demonstrates the Telecare mission, purpose, values and beliefs
in everyday language and contact with residents, the public and
other staff members.
QUALITY AND QUANTITY OF WORK
* Provides safe, effective and efficient implementation of
direct care in accordance with established policies, procedures and
standards of care. * Establishes, maintains, and co-facilitates a
therapeutic relationship with residents. * Orders, logs and
distributes medication. * Audits and updates the resident charts to
ensure compliance with Community Care Licensing (CCL) and CARF
requirements/standards. * Supervises and audits the medication
management to ensure compliance with CCL and CARF
requirements/standards. * Updates program and CCL forms to meet CCL
and CARF requirements/standards. * Drives residents in own vehicle
when needed for appointments. * Drives residents in the Program van
on outings. * Maintains the inventory and orders equipment and
supplies for activity programs, as directed. * Provides daily
living assistance including promoting and assisting residents in
developing self-help skills. * Completes incident reports and
forwards to Supervisor in compliance with established policies and
procedures. * Notifies appropriate agencies of any known or
observed incidents of client abuse. * Provides case management:
schedules appointments, communicates with conservators and
treatment teams, arrange and conducts group outings and activities.
* Assists with admissions and discharges. * Provides medical
assistance: takes temperatures, blood pressure, pulse and provides
First Aid when needed.
TEAM MEMBER PARTICIPATION
* Participates as a team member and provides input via reporting
observations, concerns and asking appropriate questions. * Reviews
and implements resident service plans. * Actively participates in
team meetings and service planning meetings as directed. *
Demonstrates knowledge of management of assaultive behavior
techniques. * Responds to emergency/crisis situations.
* Observes, records and reports residents' behavior as per
applicable State, County and Telecare guidelines.
JUDGMENT, DECISION MAKING AND INITIATIVE
* Demonstrates knowledge and proper use of equipment and
supplies. * Promotes and assists residents in developing self-help
skills. * Demonstrates good judgment, decision making, and
initiative at performing daily tasks.
RELATIONSHIPS WITH OTHERS
* Demonstrates a good rapport and cooperative working
relationships with all members of the team; responds to co-workers
with concern and promotes group morale.
* Continually focuses on assigned tasks and seeks and implements
improvements as necessary. * Understands and demonstrates the
safety program in all activities. * Protects residents from
behavior that could damage themselves or others. * Practices
universal precautions at all times.
CUSTOMER AND COMMUNITY RELATIONS
* Demonstrates a knowledge of Telecare's customers including
clients/residents, families and governmental agencies in all
interactions and conduct. * Acts in a professional manner, always
demonstrating respect and understanding of the community and
neighborhood when representing Telecare in the community. * Assures
PLANNING AND TIME UTILIZATION
* Completes and follows through with tasks and assignments,
meeting expected deadlines. * Coordinates groups and special events
ATTENDANCE AND RELIABILITY
* Understands and demonstrates knowledge of all policies
associated with attendance.
* Attends all assigned in-service education classes. * Role
models excellent professional practice. * Always dresses
appropriately and professionally. * Participates in ongoing
supervision with designated supervisor.
See below for requirements.
Duties and responsibilities may be added, deleted and/or changed
at the discretion of management.
POSITION PHYSICAL REQUIREMENTS
(Hours per day)
up to 3 hours
3 - 6 HOURS
6 - 8+ HOURS
Hand Use: Dominant hand Right--- Left---
Is repetitive use of hand required? YES
Simple Grasping (right hand)
Simple Grasping (left hand)
Power Grasping (right hand)
Power Grasping (left hand)
Fine Manipulation (right hand)
Fine Manipulation (left hand)
Pushing & Pulling (right hand)
Pushing and Pulling (left hand)
Reaching (above shoulder level)
Reaching (below shoulder level)
up to 3 hrs.
3 - 6 hrs.
6 - 8+ hrs.
up to 3 hrs.
3 -6 hrs.
6 - 8+ hrs.
OTHER JOB REQUIREMENTS
(If yes, briefly describe)
Driving cars, trucks, forklifts, and other equipment?
Working around equipment and machinery?
Walking on uneven ground?
Walking outside occasionally
Exposure to excessive noise?
Exposure to extremes of temperature, humidity or wetness?
Exposure to dust, gas, fumes, or chemicals?
Working at heights?
Operation of foot controls or repetitive foot movement?
Use of special visual or auditory protective equipment?
Working with bio-hazards such as: blood borne pathogens,
sewage, hospital waste, etc.
EOE AA M/F/V/Disability