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Service Owner, Quote to Order Applications

Company: Equinix
Location: Redwood City
Posted on: May 3, 2021

Job Description:

Service Owner, Quote to Order ApplicationsEquinix is the world's digital infrastructure company, operating 200data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800networks and 2,900cloud and IT service providers in over 26 countries spanning five continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. JobSummaryThe role owns leadership and executive-level relationships supporting our existing CPQ & OM applications. The role serves as a single point of focus between IT and Organizations driving Quote to Order transform.Manages a larger team of BSAs, SW Engineers, QA automation and/or managers, is accountable for the performance and results of his/her team. Management of the teams may be direct (analysts) and indirect (development scrum teams)The candidate will stimulate, surface and craft demand for capabilities and assets ensuring potential business value is captured, optimized, and recognized. The ideal candidate will bring a combination of business acumen specific to B2B Quoting, Order Management and Pricing as well as being current on cutting-edge technologies relevant for digital native workforces and companiesResponsibilitiesStakeholder ManagementOwns business engagement with SalesSales Operations, Product, Order Management and Transformational Programs Responsible for driving and influencing senior leadership decision makingIs able to effectively identify appropriate stakeholdersBrings strategic thought-leadership to help define IT vision, roadmap and deliver in support of our Quote & Order transformational programsAbility to drive conflict resolution between stakeholders, including senior management and cross functional teamsSets and influences stakeholder expectations related to technology initiativesResponsible for transparent communication to stakeholders related to technology initiativesManagement ReportingParticipates in monthly operational reviews of operational performance and roadmap statusExecutes against operational KPIsReviews, identifies areas for improvement and makes recommendations to leadershipResource and Budget ManagementDecisions are guided by policies, procedures and business plans that are agreed upon by upper managementWorks closely with Technical Project Managers to track resource allocation and utilization for portfolio projectsRequests approvals for additional expenses outside of approved budget/headcountCommunicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgetsProvides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibilitySystem OptimizationEnable simplified processes and lead implementation of new digital solutions to improve speed and quality of deliveryPromote and practice a change mindset to invigorate transformative initiatives and ensure successful implementation across teamsDefine and implement new operating model changes to accelerate digital transformation leveraging the paradigms of design thinking, agile, devops, automation etc.Project/Program ManagementResponsible for reviewing and approving project plans, provided by Project Managers and technology professionalsExpected to resolve most issues to closureResponsible for identifying and mitigating project execution risksGuide and /or revise project plan to ensure it completely captures all activities and eliminates duplicative effortsStreamlines resources and activities and identifies opportunities to automate tasksR&D / InnovationDrives innovation among the teams, recognizes innovation, and helps communicate new ideas across teamsProcess / Policies/StandardsDefines and evangelizes processes, policies and standards across all stakeholdersMeasures performance against process goalsProactively seeks continuous improvement opportunities in process/policies standardsRoad Map / PlanningResponsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholdersResponsible for developing and communicating a roadmap of projects and initiatives to functional stakeholdersPeople ManagementProvides leadership and direction to the team, through managersIs accountable for the performance and results of direct reports and maybe a larger or multiple teams.Responsible for succession planningResponsible for performance management of team members, including disciplinary actions and hire/fire decisions/ recommendationsResponsible for GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendationsResponsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plansModels the Equinix Culture and ValuesReview/Approvals/Escalations/Issues ResolutionMonitors and manages support and operational metrics and trends for management areasIdentifies and prioritizes areas for optimizationSenior Manager responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teamsSenior Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalationsFor more complex and higher risk issues, the manager will draft and support reviews Senior Leadership review cyclesReviews and approves security best practices for networks, systems, and applicationsActs as a more senior escalation point for approving or rejecting security architecture requestsActs as escalation point for resolving complex customer security inquiries in partnership with Legal, Sales, and Operations teamsReviews, analyzes, provides recommendations and may decide on acceptance or rejection of audit controlsReviews and approves global IT security policies annually, escalating for final approval, as neededVendor ManagementManages/leads individual consultants or consulting teams, as assignedUnderstands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewalsReviews and proposes final vendor selectionsManages day-to-day vendor relationships and holds vendors accountable to their deliverablesResolves vendor issues and escalates as neededCountry/Regional ManagementDirectly and indirectly manages team of technology professionals in spread out throughout the worldExecutes against approved initiativesPartners with global technology owners and regional stakeholders, to implement and maintain global technology standardsQualifications5years professional experience in a software development leadership roleExperience migrating applications to cutting edge SaaS/CPQ/CX/Commerce tools like Oracle CPQ, Oracle Commerce, Zuora, etc. Experience designing and supporting an enterprise-wide customer, partner and employee enabling systemsBachelor's in Engineering / Computer Science preferredEquinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities. Full timeSDL2017

Keywords: Equinix, Redwood City , Service Owner, Quote to Order Applications, Other , Redwood City, California

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