Director, Customer Education
Location: Redwood City
Posted on: May 3, 2021
Manufacturing & Supply Chain - Education / Carbon is looking for
a motivated, experienced Director of Customer Education. Your
primary function will be leading the talented Customer Education
team to develop long-term strategies to enable our customers and
ensure their success with Carbon products. You will create the
vision for customer engagement and enablement, quantify the value
of the programs and develop the plans to execute. We will be
relying on your knowledge and experience to further the work of the
Customer Education team and create the plan to enable our
customers' successes. While you have experience building teams, you
are excited to be hands on and do what's necessary to meet our
current goals and initiatives. You work effectively
cross-functionally and collaborate to achieve objectives. Carbon is
a dynamic, fast-growing company so you must be flexible and
adaptable to our ever-evolving needs and priorities. The Customer
Education team is a small, high achieving group that creates
world-class content. In only 3 years we have created over 1000
pieces of content and helped thousands of customers. Our goal is to
help customers be successful. Join us and help make that possible!
Samples of your previous training curricula, strategies and
programs are required for application to this position.
Responsibilities: Create an integrated strategy for engagement of
potential customers, existing customers, and the ecosystem to
better understand, choice, and grow with DLS technology Enable our
customers and ensure their success with Carbon products, including
but not limited to development of communities and partnership
ecosystems Develop and work to monitor and report on success
metrics that highlight the value of the educational programs and
initiatives Create programs and initiatives to utilize our
prospects, customers, and partners to further enhance our
education, including communities, forums and ecosystems Collaborate
with internal and external partners on the strategy for external
customer training programs. Programs may include new user, safety,
advanced users, applications, refresher, and qualifications.
Utilize and improve current methods for training delivery,
including eLearning, webinars, and in-person delivery programs.
Lead the team to ensure all training programs, User Guides and
curricula support our customer engagement goals, Carbon brand, and
corporate compliance. Develop strategy for how to utilize technical
writers, agencies, and contractors Expand training facilities and
practices as necessary to accommodate Carbon's training needs.
Forecast needs for instructional standards, methods, and technical
approaches and ensure effective utilization of training resources.
Devise and implement a business plan to identify subject matter
experts in the development, review, evaluation, and revision of
training programs for compliance with current documented practices,
technology, operational needs, and other requirements. Lead the
strategy and tools required to maintain accurate and timely
training records, including, but not limited to, records of
attendance, new hire student progress and performance, and
certification programs. Lead internal staff to create work teams
focused on providing expertise on best practices, CLIP workflow and
knowledge transfer. Direct cross-departmental efforts to develop
and implement service offerings designed to meet emerging needs and
identify additional business opportunities for generating training
revenue. Evaluate and develop strategy for localization,
cross-cultural communication and other requirements for training
international customers. Relevant experience and qualities: 10+
years of experience and management in using instructional design
models and adult learning principles to create courses, curricula
and certification programs in B2B, technology companies (hardware,
software an/or material science). Demonstrated ability to create
innovative solutions with high levels of customer engagement
through communities and ecosystem developments Extensive experience
with business/corporate strategy, project management, cost control,
and strategic planning. Proactive approach to problem solving, and
the ability to rapidly learn new technologies and processes.
Flexibility and adaptability in leadership style to meet multiple
priorities, critical deadlines, and shifting training needs.
Excellent organization and excellent communication skills.
Facilitation of productive cross-team interaction.
Execution-oriented and possess the ability to drive decisions.
Passion for learning, education and customer enablement
Collaborative leadership style. Outcomes and experience focused
view of adult learning. Thrive in a fast-paced environment.
Bachelor's Degree or higher Preferred experience: Experience with
3D printers or other additive manufacturing techniques Experience
with Docebo Learn LMS Effective working in small companies
Experience with industrial safety programs Carbon is an equal
opportunity employer. We provide complete benefits and competitive
compensation including equity ownership. You do not need to match
every listed expectation to apply for this position. Here at
Carbon, we know that diverse perspectives foster the innovation we
need to be successful, and we are committed to building a team that
encompasses a variety of backgrounds, experiences, and skills
Keywords: Jobleads, Redwood City , Director, Customer Education, Other , Redwood City, California
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