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Technical Support Analyst

Company: ReqRoute,Inc
Location: Redwood City
Posted on: June 2, 2021

Job Description:

Technical Support Analyst
Redwood City, CA
Full Time


Work from Home till COVID.

Immediate interview for the right candidate!


Job Description

  • Gain understanding across tools to guide and coach team on best practices on continuous improvement
  • Complete ownership of workflow/process allocation for optimal delivery
  • Perform technical troubleshooting on trickier issues in order to assist the analyst/engineering team in solving them
  • Identify top issue drivers and escalate to tool owners for proactive resolution
  • Create / maintain process playbooks to scale the associated service model
  • Performing impact and Root cause analysis
  • Analyze issue trends & prepare summary for stakeholders
  • Managing communication with partner teams/stakeholder

Skill/Experience/Education
Required:
  • 3-4 years of experience with SQL based applicationsand 1-2 years experience in any programming/scripting language
  • Degree in Computer Science / Engineering
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies

Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email:sudhanshu@reqroute.com

Keywords: ReqRoute,Inc, Redwood City , Technical Support Analyst, Other , Redwood City, California

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