Informatica is currently looking for a Lead Technical Support
Engineer with experience in Hadoop, Metadata, Solr, Data Profiling
to join our team in Austin or Redwood City.
As a Lead Technical Support Engineer, you will be responsible
for ensuring our customers' success and satisfaction with our
products and contributing to their long-term loyalty. You will work
closely with the rest of the Informatica support team, QA,
Engineering, Solutions Delivery, Sales, and Product Management to
ensure that Informatica is delivering overall superior service and
support to our customers.
In the role of Lead Technical Support Engineer, you must be able
to work and adapt in a fluid, fast-paced environment. Additionally,
you must have strong technical, communication, collaboration, and
Technology You'll Use
JDBC and ODBC drivers
Linux and Windows OS
Hadoop, Solr, Cloudra
Oracle, MSSQL Server, DB2
Metadata, Business Intelligence tools, Tomcat
What You'll Do
Mentor and train new team members.
Diagnose and resolve customer inquiries related to operating
Informatica software products in customer's environment.
Ensure all issues are resolved or escalated to the proper
resources to resolve in a timely fashion.
Manage communications/expectations to customers at all levels to
maintain positive relationships.
Utilize information tools, training and experience to provide
high level of customer satisfaction.
Participate in problem escalation and call prevention projects
to help customers and other technical specialists increase their
efficiency with our products.
Bachelor's degree in Computer Science or related technical field
with 5+ years of industry experience OR Master's degree in Computer
Science or related technical field with 3+ years of relevant
Strong desire to master Database, Data Warehousing and Business
Excellent grasp of relational database management theory and
High degree of analytical, debugging, and troubleshooting
What Does Success Look Like?
You will be passionate about helping our customers achieve
Proactive and collaborative in actively balancing critical
Mentor other technical support engineers.