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L2 Support

Company: ReqRoute,Inc
Location: Redwood City
Posted on: June 2, 2021

Job Description:

Position Description

  • Mentor / lead a group of analysts who triage user issues
  • Gain understanding across tools to guide and coach team on best practices on continuous improvement
  • Complete ownership of workflow / process allocation for optimal delivery
  • Perform technical troubleshooting on trickier issues in order to assist analyst team / engineering in solving them
  • Identify top issue drivers and escalate to tool owners for proactive resolution
  • Create / maintain process playbooks to scale the associated service model
  • Performing impact and Root cause analysis
  • Analyze issue trends & prepare summary for stakeholders
  • Managing communication with partner team / stakeholder
  • 3-4 years of experience with SQL Scripting and 1-2 years experience in any programming language
  • Degree in Computer Science / Engineering
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies
  • Ability to work individually and as part of a team with Meticulous attention to detail

Thanks & Regards,
Technical Recruiter
Reqroute, Inc
Recruiting solutions for the digital world
Desk # 415-960-3175

Keywords: ReqRoute,Inc, Redwood City , L2 Support, Other , Redwood City, California

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