Application Support Analyst

Company: Reqroute, Inc
Location: Redwood City
Posted on: June 2, 2021

Job Description:

Application Support AnalystRedwood City, CAFull TimeWork from Home till COVIDPosition DescriptionMentor / lead a group of analysts who triage user issuesGain understanding across tools to guide and coach team on best practices on continuous improvementComplete ownership of workflow / process allocation for optimal deliveryPerform technical troubleshooting on trickier issues in order to assist analyst team / engineering in solving themIdentify top issue drivers and escalate to tool owners for proactive resolutionCreate / maintain process playbooks to scale the associated service modelPerforming impact and Root cause analysisAnalyze issue trends & prepare summary for stakeholdersManaging communication with partner team / stakeholderSkill/Experience/EducationRequired:3-4 years of experience with SQL Scripting and 1-2 years' experience in any programming languageDegree in Computer Science / EngineeringAbility to quickly learn, understand, and work with new emerging technologies, methodologiesAbility to work individually and as part of a team with Meticulous attention to detailSudhanshu KarmalkarTechnical RecruiterReqRoute, IncPhone: 415-691-4708Email: Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs. ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ()

Keywords: Reqroute, Inc, Redwood City , Application Support Analyst, Other , Redwood City, California

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