Desktop Support Engineer

Company: Codexis
Location: Redwood City
Posted on: June 2, 2021

Job Description:

Are you ready to join our mission to enhance protein optimization and production? Do you have a passion for applying innovative technology to create novel products? Come be part of the Codexis, Inc team where every day we get to unlock the power of proteins!

Since 2002, Codexis scientists and bioinformatics experts have worked collaboratively with our clients to do just that, enabling breakthrough developments for applications across multiple industries! As Codexis expands its footprint we are in constant need to find new ways to diversify applications of our CodeEvolverTM protein engineering platform.

But we cant do it without YOU!

To help us reach our goals we are looking to hire a Desktop Support Engineer to join our IT Team.

If any of the below describes you, we would love to meet you!

• Do you enjoy working with a great team providing IT helpdesk and desktop support for all computer software, emails, lab computers, applications and more? 
• Are you an energetic, motivated IT professional who thrives in a dynamic environment?
• Do you take pride in providing quality customer service?
• Are you excellent in assessing and troubleshooting technical issues efficiently?

In this role you will be responsible for:

• Provide IT helpdesk and desktop support for all computers, software, emails, lab computers, applications, phone, voicemail and printers to all end-users in the office and remote users.
• Perform assessment on lab computers, lab instruments, internet and network resource access.  Analyze and architect separate network subnets and reconfigure lab computers to secure network.  Analyze, develop backup and restore of lab computer generated data.
• Ensure business continuity for lab computers and equipment. Provide support, troubleshooting and maintenance for lab computers and Zebra lab printers.
• Analyze and design migration plan to provide support and maintenance for conference rooms.
• Provide support and maintenance for printer management and toner supplies.
• Open helpdesk requests, document resolution in helpdesk system, provide follow-up in a timely manner, escalate calls or requests when necessary.
• Monitor and follow up on end-user emails, voicemails or walk-in helpdesk requests.
• Troubleshoot and resolve hardware, software, telephone, printers, desktops and laptops, lab computers, Macs, label printers and mobile devices problems.
• Manage IT inventory, software, licensing, assets, and IT storage room.
• Administer, troubleshoot, and resolve problems related to Active directory users and email accounts.
• Administer Windows OS update for end user computers patching and updates.
• Perform daily testing of critical systems to ensure operations and proactively identify potential problems.
• Monitor, troubleshoot, and support LAN/WAN, wireless infrastructure & VPN to ensure reliable, secure, and efficient day-to-day network operations.
• Image and setup computers and desktops for deployment and upgrades.
• Upgrade computers to newer Windows operating systems.
• Develop technical documentation such as procedures, work instructions, How to, FAQ and training.
• Comply with Company IT policies and procedures, change control and SOX ITGCs.
• Participate in other duties and assignments as required in special projects, occasionally during non- business operation hours.

To be successful in this role, your background and experience should include:

• Bachelors degree in IT technologies or related fields and 1-2 years of work experience.
• Excellent troubleshooting and problem-solving skills to assess and resolve technical issues independently and efficiently.
• Possess excellent interpersonal verbal and written communication skills.
• Possess strong organizational skills.
• Demonstrates patience when troubleshooting and solving technical issues over the phone and in person.
• Aptitude to learn quickly when facing new situations or challenges.
• Familiar with Windows OS, Microsoft Office, Adobe, Visio, Project, Edge, scientific applications, local and network printing, network connectivity issues, Windows servers administration, VPN, TCP/IP, DNS, WINS, DHCP troubleshooting and other Ethernet/Remote access issues. 

What can Codexis offer you? (besides an amazing and collaborative culture?) 

• Full benefits on day your first day
• 401k - 100% match on first 4%
• Generous flex time off
• Fitness reimbursement
• Free fitness classes
• Employee lunch program
• Back up child/dependent care
• Commuter vouchers
• Much more!

PRINCIPALS ONLY
NO AGENCIES OR THIRD PARTIES

Codexis is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.

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Keywords: Codexis, Redwood City , Desktop Support Engineer, Other , Redwood City, California