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IT Helpdesk Specialist

Company: Apex Systems
Location: Redwood City
Posted on: June 2, 2021

Job Description:

IT Help Desk SpecialistKey Details of the IT Help Desk Specialist:Location: Remote (PST hours)Duration: 6-12 monthsCore Functions: IT User SupportTechnologies: Zoom, Remote Work Stations, Mac iOSAdditional: As a Contractor, you'll receive weekly pay, PTO, healthcare benefits, 401K program, ESPP (employee stock purchase program), virtual training program, access to technical training license with cert boot camps for 120+ IT certifications, and morePlease send all qualified resumes to Joe Measell (Network/Infrastructure Recruiter) at jmeasell@The OpportunityWe are looking for a well-rounded and highly-flexible individual who is excited by the challenge of building and scaling a world-class technical support and service delivery team. This role is responsible for ensuring that everyone at our client receives technical and non-technical support through outstanding customer service, thorough problem solving, and timeliness. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail.Responsibilities Ensure the highest levels of customer service in a collaborative environment having a keen focus on helping people resolve issues and problems, with security being the number one priority without causing blockers or reduced productivity. Follow internal asset and inventory management processes for all IT hardware and software Identify and research routine technical problems that are of medium complexity and follow through to solutions Monitor the internal ticketing system for potential troubleshooting opportunities.Qualifications Experience working in a fast paced customer service environment, preferably within a technical organization Experience in supporting and troubleshooting macOS and/or Windows platforms Experience supporting and troubleshooting Android and/or iOS platforms Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals Experience supporting cloud based collaboration services such as Google Suite, Okta, Slack, Zoom, etc.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@ or 844-463-6178.

Keywords: Apex Systems, Redwood City , IT Helpdesk Specialist, Other , Redwood City, California

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