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Customer Care Coordinator

Company: Danaher
Location: Redwood City
Posted on: June 3, 2021

Job Description:

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service Call Center acts as a front-line team to triage hardware and software, Finance, Distribution, Logistics, IT, Business Analyst, cross functional teams. Enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.

  • Process spare parts orders, quotations, and customer inquiries via fax, email, and e-commerce.
  • Evaluate purchase orders and scope of work and payment schedules to meet company compliance policies
  • Generate daily/weekly unshipped orders reports, manage back order status and schedule shipments.
  • Generate lead opportunities for the Service team with accurate tracking and follow up.
  • Proactively makes customer aware of product promotions.
  • Identify part numbers and availability for customer inquiries in partnership with the hardware/software team
  • Perform entry level service customer duties, which include the following:
  • Receive inbound telephone, email and web requests.
  • Perform computer record searches to check warranty and contract status for instrument service needs for the customer.
  • Coordinated/Dispatched communications and information to field service.
  • Process daily work order transfers.
  • Perform other related duties as required and/or assigned.

Must Haves:

  • Customer Service oriented - high sense of urgency
  • Strong phone, verbal and email communication skills along with active listening
  • High attention to detail, follow-up, multi-tasking, and conflict resolution
  • Works independently and as part of a team.

Nice to Have:

  • Associates Degree or higher
  • Life Science Customer Care
  • Salesforce, Oracle

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

If you've ever wondered what's within you, there's no better time to find out.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Redwood City , Customer Care Coordinator, Other , Redwood City, California

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