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D&I Communications Specialist

Company: Zuora, Inc.
Location: Redwood City
Posted on: June 6, 2021

Job Description:


Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product.

Our vision is "The World Subscribed" where one day every company will be a part of the Subscription Economy (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).


Energized and committed, Zuora's growing D&I team is focused on helping all ZEOs to be the change and build a more inclusive and diverse company that empowers each of us to connect, grow and thrive.

YOUR MISSION: Educate, inform, connect and empower ZEOs to be co-stewards of our inclusive, high performance culture. Develop innovative, high quality outreach efforts and engagement opportunities designed to celebrate our diverse, global workforce; embed inclusivity in everything we do; and create experiences that everyone wants to subscribe to.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Reporting to the Chief Diversity Officer, this role is an exciting opportunity to partner with the CDO in developing meaningful content and driving impact in real time across the entire company. This role also presents a unique opportunity for culturally curious learners who wish to partner with passionate ZEOs around the world.


* Building a comprehensive D&I employee communications and outreach plan * Executing key communications deliverables including videos, blog pieces, infographics, tools and resources, etc. in partnership with the CDO and the Internal Communications team * Developing courses, training and workshops specific to D&I in partnership with the CDO and the Learning & Organizational Effectiveness team * Analyzing data across all aspects of D&I (diversity metrics, self identification surveys, employee engagement, etc.) to highlight trends, identify issues, develop solutions, and prioritize opportunities * Researching new D&I initiatives and best practices


* Knowledge and understanding of employee communications methodologies, tools and vehicles * Experience executing D&I initiatives, preferably in a corporate environment * Ability to operate in a fast-paced environment and deliver against goals on time * Excellent listening and interpersonal skills, and the ability to work across teams to build consensus * Advanced writing and storytelling skills * Strong organization and program management skills


Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the 'ZEO' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with "career cash" and plenty of learning and development opportunities.

To learn more visit

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)

Keywords: Zuora, Inc., Redwood City , D&I Communications Specialist, Other , Redwood City, California

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