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Disability and Leaves Services (DLS) Specialist

Company: Stanford University
Location: Redwood City
Posted on: June 6, 2021

Job Description:

School/Unit Description: Stanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.

Position Summary: As part of Stanford University HR Service team, you will be responsible for supporting daily activities and administrative functions related to Stanford's employee benefits programs. As a University HR Disability and Leaves Specialist, you have the unique opportunity to support over 21,000 faculty and staff and work closely with third-party vendors on our disability and leaves benefits. You will coordinate and ensure that our employees' pay and benefits continue accurately during a leave of absence. This includes, but not limited to case management, processing pay and timecards, and responding to questions related to short/long term disability, family medical leave, parental leave, FMLA and workers' compensation.

Success in this role means possessing strong problem-solving skills, having high emotional intelligence and communicating complex matters in a clear and friendly manner. The ideal candidate we're looking for is a seasoned practitioner in pay and leaves administration; comfortable working in a dynamic and fast paced environment and managing a high case volume (100+ monthly); possess strong analytical, verbal and written communication skills.

Your responsibilities will include:

  • Provide customer service responses by applying information, tools, processes and subject matter expertise to client inquiries/service requests via phone, computer-based chat, email or in-person. Provide information or work solutions via web-based tools that can direct clients to self-service.
  • Monitor incoming work queues; select highest priority work; maintain volume of output to department standards.
  • Monitor report on and complete all phases of case management support at an expert level with minimal supervision; ensuring issues are coordinated, logged, tracked, and resolved appropriately (e.g., changes in disability status, hours and compensation).
  • Diagnose problems of high complexity, with little guidance (e.g., LTD eligibility and benefit calculations). Provide answers, or solutions on issues that may impact the employee on leave, the plan administrator, or the HR business partners.
  • Coordinate resolution of escalations and solutions that require extra processing or research with team lead. Collaborate with team lead, supervisor, other departments, or vendors to resolve issues.
  • Participate in the design and revision of department communications and work processes.
  • May manage small-to-medium functional projects (e.g., system testing, process improvement). Contribute to larger projects. May participate in compliance audits.
  • Train and coach peer specialists and those with less experience on how to perform core duties.
  • Represent University HR to Stanford on disability programs, policies, or initiatives at workshops, presentations, or in one-on-one meetings with employees, faculty and HR clients. Interact with HR professionals at all levels.
  • Coordinate resolution of escalations and solutions that require extra processing or research with team lead. Collaborate with team lead, supervisor, other departments, or vendors to resolve issues.

To be successful in this role, you will bring:

  • Bachelor's degree or four years' experience or a combination of education and relevant experience.
  • Ability to provide excellent client service.
  • Excellent oral and written communication skills.
  • Ability to communicate complex benefits issues in layman terms.
  • Strong attention to detail and accuracy.
  • Proven ability to learn and apply general human resources policies using problem-solving skills.
  • Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgement, tact and discretion.
  • Ability to multitask and to effectively organize workload.
  • Strong, effective interpersonal, and customer service skills.
  • Strong computer skills, including Microsoft Office suite (Outlook, Word, Excel, and PowerPoint). Experience using email and internet.
  • Proficient in using human resource management systems, such as PeopleSoft and time/leave systems.
  • Ability to frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone; occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork; rarely kneel/crawl, operate foot and/or hand controls.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

  • Schedule: Full-time
  • Job Code: 4657
  • Employee Status: Regular
  • Grade: G
  • Requisition ID: 89695

Keywords: Stanford University, Redwood City , Disability and Leaves Services (DLS) Specialist, Other , Redwood City, California

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