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Executive Supply Chain Partner
Executive Supply Chain Partner (ESCP) serves as a trusted
advisor to our members (clients) who are SVPs, EVPs and CSCOs from
Global 1000 organizations and government agencies.
The ESCP's role is to engage each member-client, and to help
him/her identify mission critical priorities and key initiatives
and to achieve specific enterprise goals.
Partnering with the member can include activities such as:
defining, developing, coaching and/or critiquing strategies;
helping develop and/or transform their organizations;
assisting/advising with the development and execution of vision &
strategy; aggregating and delivering Gartner research insights on
key initiatives, priorities, and implementations; and in general,
becoming a consigliore for the SVP, EVP or CSCO. With the support
of their ESCP, our clients are able to achieve their goals more
quickly and more cost effectively and with a higher assurance of
Sales and Marketing Support
The ESCP is responsible for member retention and for
contributing toward growth in the region through direct support of
Gartner Sales in prospect cultivation, account plan development and
value demonstration activities.
The ESCP is responsible for hosting and /or participating in
periodic onsite member activities, including workshops, research
analyst visits (where appropriate), roundtables and webinars (in
collaboration with Gartner Research)
The ESCP supports research activities, such as facilitating
member participation in research studies or case panels. The ESCP
will be aligned with and leverage Gartner research positions and
initiatives as well as provide feedback from the member base to the
research organization. The ESCP works with research analysts to
develop and deliver CSCO relevant research.
- Define and deliver innovative solutions by assessing member
needs and developing a customized value plan in accordance with
overall Gartner Supply Chain strategy and Gartner Supply Chain
- Work with members in CPG, Retail, High Tech, Department of
Defense, A&D, Industrial, Life Sciences, Pharma and Healthcare
Providers to further their levels of supply chain maturity through
delivery of research, peer networking, and coaching.
- Critique client strategies, guide clients in building their
organizations, and assist in developing supply chain strategies,
establishing priorities, and planning for implementation around key
supply chain initiatives.
- Establish and maintain working relationships with various
internal groups to create a comprehensive, well designed
sustainable set of key deliverables for clients (including targeted
research, personal coaching sessions, scripted analyst sessions,
involvement with appropriate events, etc.)
- Direct and facilitate member peer group calls and/or
Content Development and Management
- Participate in presentations, panels and workshops
- Participate in relevant research communities to keep topic area
knowledge current and share member experiences with analysts
- Facilitate member interaction and collaboration through the
Supply Chain member community portal and assisted member
Lead and participate in local events, roundtables and Gartner
Exec Series WebEx's
The ESCP manages up to 26 senior executive member relationships,
and participates in account planning with Senior Client Success
Manager (CSM/Sr. CSM) and Senior Account Executives. These three
individuals collectively and individually have responsibility for
each assigned account.
The ESCP participates in all phases of the member lifecycle:
pre-sale, on-boarding, relationship management, delivery, review
The ESCP also provides (2) onsite workshops per client member
per year; which includes a "Discovery Day". ESCP leads CSCO
activities at the annual Gartner Supply Chain Executive Conference
and leads CSCO breakout sessions during (2) annual Supply Chain
Forums and yearly Supply Chain Summit.
Success is defined by: executing a smooth hand-off from the
sales team, regularly engaging the member in a substantive manner,
creating a complete member profile, accurately identifying the
member's agenda, developing an engagement (value) plan,
participating (with Sales and CSMs) in quarterly account reviews
and preparing value-added on-site engagements and member
Subject Matter Expertise
The ESCP must be a senior business executive and have
demonstrated topic knowledge in developing and delivering overall
Supply Chain strategy, execution and performance improvement. The
ESCP will be an accomplished current or former SVP, EVP of Supply
Chain or CSCO who has managed a significant P&L; Direct Reports
and significant total number of Associates. Candidate must have a
broad base of expertise that has operated at a senior leadership
level and driven change at all levels.
The ESCP is responsible to retain clients in accordance with
established Gartner Retention Metrics. In addition, to work closely
with Sales to vet and close "new' CSCO business.
- A university graduate (Masters preferred) with 10+ years'
experience working in a senior management role; such as a CSCO,
SVP, EVP, or COO in a Supply Chain Executive level capacity; or 5+
years in the capacity with 5+ years in another Supply Chain
Executive role, such as "Partner in Supply Chain Consulting".
- Candidates must have excellent interpersonal skills; no whiff
of arrogance about them and the ability and experience working with
C level executives.
- This individual should have strong reflective listening skills
and the ability to adjust to client cues and needs
- An in-depth understanding of Supply Chain industry and the role
of the CSCO (including leadership, operations management, strategy
and trends, use of metrics, etc.)
- In depth understanding of the business value of Supply Chain
and the alignment of Business and Supply Chain strategies.
- Critical thinking and problem solving skills to assess member
situations and provide actionable, outcome-based business advice,
and the ability to leverage appropriate (Gartner and other)
resources to help clients achieve business results
- Ability to lead and manage ambiguous situations
- Superior verbal and written communication skills and strong
facilitation and presentation skills
- Energetic, Sales savvy
- Collaboration and team leadership
- Sales and / or business development experience or ability with
CXO level executives
- Strong time/project management skills
- Travel restricted to US, Canada and Mexico
Job Requisition ID:53386
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