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Accessioning Technician II

Company: Exact Sciences
Location: Redwood City
Posted on: June 8, 2021

Job Description:

Summary of Major Responsibilities

The Accessioning Technician II is responsible for handling and recording patient and study specimens sent to Exact Sciences for testing and supporting management in triaging workflow issues. Daily operations within the Accessioning department include, but not limited to; order processing, case management, sample processing, management of associated documents and records, and inter-departmental communication and collaboration. An important part of the accessioning process is to identify incomplete or missing information and/or unacceptable specimens received, and to initiate outreach to physicians and other stakeholders for clarification in a timely manner to minimize impact on test turn-around-time.

The Accessioning Technician II has the knowledge and skills to perform duties beyond the job functions of the Accessioning Technician I, with expected quality and throughput. For example, processing moderately complex order and case types, troubleshooting common issues, managing orders and samples on hold, reviewing supplemental documents for missing information, assisting management in SOP revision, record review, interviews, staff training, data collection, tracking and trending, addressing non-conformance, or project planning and execution as assigned.

To be successful in this role, the Accessioning Technician II must demonstrate the ability to follow standard operating procedures and work independently in a regulated work environment, possess a good understanding of the job requirements and function effectively as a member of the Exact Sciences team. This individual is adaptive to change, detail oriented, focused, effective at managing time, organized and able to communicate within the clinical laboratory teams and to key internal customers to achieve common goals. This individual will participate in process improvement activities to ensure scalability and operational excellence. This individual will support or participate in internal and external audits, quality assurance and quality management activities to ensure laboratory compliance with the applicable quality standards and regulatory requirements.

The position will report to the Accessioning Supervisor within the Laboratory Operations organization at Exact Sciences in Redwood City, CA. Shift will be 3:00PM-11:30PM PT.

Essential Duties and Responsibilities

  • Perform timely and accurate data entry and verification of incoming orders and samples according to standard operating procedures (SOPs).
  • Assist management in triaging workflow issues.
  • Demonstrate the knowledge and ability to process moderately complex order types and can troubleshoot common order and sample issues in the systems.
  • Identify and accurately document incomplete information necessary for laboratory testing.
  • Ensure timely initiation of case management and handoff to the Customer Service departments when outreach is required.
  • Review, update and resolve task assignments received from Customer Service and Histology.
  • Review, update and resolve moderately complex case order types with support from others.
  • Organize and process incoming samples, print barcode labels and route to histology for laboratory processing according to the SOPs, within the scheduled timeframe with consistency and accuracy.
  • Routinely monitor orders and samples on hold and release the approved ones within the established time frame to minimize turn-around-time impact. Collect data and information to track issues or monitor trends.
  • Review supplemental documents submitted with patient specimens to clarify information provided on the test order form. Identify missing data and transcribe information from the documents to systems as appropriate.
  • Review department SOPs annually or as updates occur. Provide feedback for SOP revision.
  • Perform equipment maintenance or function checks. Assist in equipment record review.
  • Maintain cleanliness and organization of the work area; adhere to health and safety practices established in the SOPs, including but not limited to, the use of personal protective equipment when required.
  • May participate in the interview, feedback session and on-boarding of new staff.
  • Assist in staff training or group training sessions assigned.
  • Participate in Quality Assurance (QA) activities such as, but not limited to, quality improvement projects, issue tracking, internal audits and inspection preparation.
  • Report issues or potential non-conformance events to supervisors for follow up. Follow the SOP to document these issues as directed.
  • Assist Management and QA in investigation, root cause analysis or other activities associated with NCR or CAPA.
  • Demonstrate process steps during facility tours.
  • Participate in process improvement activities planned by management and/or engineers.
  • Provide process improvement ideas to management to improve efficiency and scalability.
  • Assist in data collection to evaluate ideas or participate in proof-of-concept experiments.
  • Assist with organizing and maintaining personnel and training documents.
  • Attend training sessions on new, current and updated policies, procedures, processes and duties.
  • Attend company, department or project team meetings and training.
  • Participate in projects and assist in project planning and execution. May lead department team with support from management.
  • Perform other duties as assigned.
  • Able to work in a regulated environment, handle patient specimens and follow SOPs with great attention to detail.
  • Able to integrate and apply feedback in a professional manner.
  • Able to prioritize and drive to results with a high emphasis on quality.
  • Ability to work as part of a team.
  • Able to anticipate and adapt to changes and complete work assignments to achieve department and corporate goals.
  • Strong communicator with ability to maintain open communication with internal employees, managers and customers.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to work designated schedule.
  • Ability to work nights and/or weekends.
  • Ability to work overtime as needed.
  • Ability to lift up to 25 pounds for approximately 10% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 75% of a typical working day.
  • Considerable periods of time may be spent concentrating and/or analyzing data.
  • May be exposed to hazardous materials, tissue specimens and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.
  • Use of various chemicals may be used to perform duties.
  • May perform repetitious actions using office or lab tools.
  • Some time spent using near vision to view samples at close range.

Qualifications

Minimum Qualifications

  • High School Diploma or General Education Degree (GED).
  • 2+ years of relevant experience in health care, laboratory or pharmaceutical industry or other regulated work environment.
  • Proficient in using MS Office (e.g. Word, Excel, Outlook, etc.) and PC workstation.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

  • Associate degree in science, health science or related field.
  • Experience in healthcare, laboratory, pharmaceutical industry or other regulated work environment.
  • Experience with high volume laboratory operations.
  • Experience with using Laboratory Information Management Systems (LIMS).
  • Excellent listening, oral and written communication skills.
  • Excellent interpersonal skills.

#LI-AT1

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request.

Keywords: Exact Sciences, Redwood City , Accessioning Technician II, Other , Redwood City, California

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