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Digital Account Coordinator - Remote (Redwood City)

Company: Press Ganey
Location: Redwood City
Posted on: June 12, 2021

Job Description:

About Press GaneyPress Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.Press Ganey is looking for a Digital Account Coordinator to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.Responsibilities: Improve ranking and brand visibility by employing local SEO tactics Work alongside Account Manager to accomplish local initiatives Onboard and configure new clients within our platform A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients' data is correct and visible Proactively detect data issues, research, and resolve Must be able to manage and prioritize multiple accounts and projects simultaneouslyMinimum Qualifications: BA/BS degree preferred 1-year customer service experience Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines Ability to work independently and in a team-oriented environment Excellent prioritization and time management skills Excellent written and verbal communication skills Computer savvy, MS Excel proficiency preferredPreferred Experience: Data Entry: 1 year, bonus for advanced Excel skills Customer Service: 1 year Time Management: 1 year SEO: 1 year, bonus for Local Search or Local SEOAll positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.For more information about Press Ganey, visit our web site at Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.#LI-Remote

Keywords: Press Ganey, Redwood City , Digital Account Coordinator - Remote (Redwood City), Other , Redwood City, California

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